Tag Archives: customer service

Kustomer Releases New Report On The Growing Need For Efficiency In Customer Service Across Wide Range Of Industries

Kustomer, the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences, announced new data on the state of the customer service industry which underscores the need for greater efficiency, particularly in today’s rapidly shifting business environment. Continue reading Kustomer Releases New Report On The Growing Need For Efficiency In Customer Service Across Wide Range Of Industries

Metro Bank Engages Employees for Better Customer Service with NICE Workforce Management in the Cloud

NICE announced that Metro Bank, a rapidly growing United Kingdom-based challenger bank, has selected NICE’s leading Workforce Management (WFM) solution to support its UK operations. In addition to increasing operational efficiency and agent productivity at the bank’s branches and contact centers, the NICE WFM solution will also help boost employee motivation with a smartphone application for mobile access to WFM scheduling features. Continue reading Metro Bank Engages Employees for Better Customer Service with NICE Workforce Management in the Cloud