BazarChic, leading French online private sales player and subsidiary of Galeries Lafayette group, has transformed its customer experience by incorporating new and improved contact centre technology. Continue reading BazarChic improves its customer satisfaction with Diabolocom
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Diabolocom and Custics launch a “smart” partnership based on customer data analysis
Diabolocom, an operator and cloud solutions provider for omnichannel customer interactions management, and Custics, a start-up specialising in customer data analysis, have announced a new partnership which will aim to process the entire customer journey: from data collection to analysis and operational recommendations. Continue reading Diabolocom and Custics launch a “smart” partnership based on customer data analysis
Diabolocom and xBrain partnership provides innovative AI solution aimed at helping dramatically improve customer experience
Diabolocom, an operator and cloud solutions provider for omnichannel customer interactions management, and xBrain, publisher of the satisfaction.AI conversational services technology, have announced a new partnership aiming to boost the development and use of artificial intelligence (AI) to help improve customer relationships. Continue reading Diabolocom and xBrain partnership provides innovative AI solution aimed at helping dramatically improve customer experience