Tag Archives: HGS

HGS & Unilever Tipped For Best Outsourcing Partnership For Second Consecutive Year At The CCA Excellence Awards

PRESS RELEASE: Building on its previous awards success in 2013, the HGS-Unilever partnership has been shortlisted for the second year in a row, in the ‘Best Outsourcing Partnership’ category at the CCA Excellence Awards. The Awards, held by the Customer Contact Association is one of most sought-after recognition programs in the UK customer contact industry, rewarding businesses and individuals who have raised the bar for excellence in customer service. Continue reading HGS & Unilever Tipped For Best Outsourcing Partnership For Second Consecutive Year At The CCA Excellence Awards

HGS Wins ‘Best Contact Center’ second year in a row at Contact Center World EMEA finals

PRESS RELEASE: HGS successfully defended its ‘Best Contact Center’ title at the 2014 EMEA finals (Europe, Middle East and Africa) of the Contact Center World Awards. HGS’ Centre of Excellence for Customer Retention in Preston, UK, retained its tittle for delivering exceptional customer service while driving agent performance through transformational programs. The Preston centre having grown in size in the last year, participated in the ‘Large Contact Center of the Year’ category. Continue reading HGS Wins ‘Best Contact Center’ second year in a row at Contact Center World EMEA finals

HGS UK Voted ‘2013 North West Employer of the Year’

HGS UK’s Retention and Loyalty Centre of Excellence based in Preston, Lancashire has been awarded the title of ‘‘Smart Training and Recruitment Employer of 2013 for the North West region’, by Smart Training, one of UK’s largest specialist training providers. The recognition comes in the wake of the Preston centre successfully completing a year-long ‘contact centre apprenticeship scheme’ for a number of its staff members.  Continue reading HGS UK Voted ‘2013 North West Employer of the Year’