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‘HGS Axle’ Smartbot Solution Improves Customer Experience for Roadside Incidents

Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in consumer engagement, digital CX and business process management (BPM), announced the introduction of HGS Axle, a custom-built human-centric automated dispatch assistant that helps Emergency Roadside Service (ERS) teams by triaging and capturing information while alleviating stress for stranded drivers. Continue reading ‘HGS Axle’ Smartbot Solution Improves Customer Experience for Roadside Incidents