InMoment®, a Press Ganey Forsta Company and customer experience technology leader with deep expertise in AI, natural language processing, and cross-industry solutions, announced the launch of AI Auto Responding within its Reputation Management platform. Continue reading InMoment, a Press Ganey Forsta Company, Launches Industry-First AI Auto Responding for Enterprise Reviews Management
Tag Archives: InMoment
Press Ganey Forsta acquires InMoment
Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, announced it is acquiring InMoment, a customer experience technology company with deep expertise in AI, natural language processing, and cross-industry solutions. Continue reading Press Ganey Forsta acquires InMoment
InMoment Unveils New AI-Powered Active Listening Agents for Surveys
InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced the general availability of AI-powered Active Listening Agents, a new, configurable version of its award-winning Active Listening feature. Continue reading InMoment Unveils New AI-Powered Active Listening Agents for Surveys
InMoment Sets a New Standard in CX with AI-Based Conversational Intelligence and Contact Centre Data Analysis
InMoment®, a leader in Experience Improvement (XI)™ solutions, announced the infusion of generative AI into its cutting-edge Conversational Intelligence solution. Continue reading InMoment Sets a New Standard in CX with AI-Based Conversational Intelligence and Contact Centre Data Analysis
InMoment and Bright Expand Partnership to Elevate the Customer Experience With AI-Powered Upskilling
InMoment, the leading provider of Experience Improvement solutions, announced that it has deepened its partnership with Bright, an award-winning, immersive learning platform, and has developed a fully integrated, AI-powered upskilling application to expand employees’ abilities, improve coaching, and decrease skill gaps. Continue reading InMoment and Bright Expand Partnership to Elevate the Customer Experience With AI-Powered Upskilling
InMoment Awarded Patent to Solve the CX Industry’s Most Expensive Data Management Problem
InMoment, the leading provider of Experience Improvement (XI)™, announced it was awarded a patent for the XI Platform’s unique backend data aggregation and its customer experience (CX) system and methods for processing very-large CX datasets. Continue reading InMoment Awarded Patent to Solve the CX Industry’s Most Expensive Data Management Problem