EvaluAgent a provider of Quality Assurance (QA) solutions in the contact centre environment, has announced a strategic partnership with InVision, a leader in Workforce Management (WFM), through its injixo solution, aimed at holistic optimisation of agent productivity. Continue reading InVision and EvaluAgent announce strategic partnership to integrate contact centre workforce management and quality assurance
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InVision joins G-Cloud to bring effective workforce management to public sector contact centres
InVision Software announced that its cloud-based injixo workforce management (WFM) solution has been accepted onto the G-Cloud 13 framework. Accelerating its adoption by UK public sector organisations, such as local authorities, injixo is now available via the G-Cloud Digital Marketplace. Continue reading InVision joins G-Cloud to bring effective workforce management to public sector contact centres