Ascensos, Europe’s leading customer management outsourcer representing world-class brands, has partnered with IRIS Audio Technologies, the team behind the AI-powered voice isolation app, IRIS Clarity. Continue reading Ascensos implements IRIS Clarity’s cutting-edge voice isolation software to eliminate background noise on customer calls
Tag Archives: IRIS Clarity
Almost Half of Customer Service Calls Fail Due to Contact Center Background Noise
Almost half of customer service calls are abandoned due to call centre background noise, with 42% hanging up immediately when they detect the noise. Continue reading Almost Half of Customer Service Calls Fail Due to Contact Center Background Noise
IRIS Clarity Survey Reveals 89% of Agents Believe Background Noise Impacts Results
The call centre industry is facing a concentration crisis, with background noise and poor sound quality affecting KPIs, damaging customer relationships, and exacerbating stress in the workplace. Continue reading IRIS Clarity Survey Reveals 89% of Agents Believe Background Noise Impacts Results