Medallia, the global leader in customer and employee experience, released its 2026 State of Customer Experience Report, a comprehensive look at how organisations are navigating rapidly shifting consumer expectations, AI adoption, and operational pressure. Continue reading Medallia releases 2026 State of Customer Experience Report:
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Medallia and Ada announce strategic partnership to unite customer intelligence with agentic AI
Medallia, the global leader in customer and employee experience, and Ada, the trusted AI-native customer experience company and creator of the AI Customer Experience (ACX) operating model, announced a strategic partnership and joint solution that unifies Ada’s system of real-time, AI-powered action with Medallia’s deep omnichannel customer experience and operational intelligence. Continue reading Medallia and Ada announce strategic partnership to unite customer intelligence with agentic AI
Northumbrian Water Group selects Medallia to elevate CX for 4 million water customers
Medallia, the global leader in customer and employee experience management, has partnered with Northumbrian Water Group, one of the UK’s top-performing water providers, to revolutionise customer engagement and satisfaction across its extensive service network. Continue reading Northumbrian Water Group selects Medallia to elevate CX for 4 million water customers
Medallia expands Frontline-Ready AI with mobile innovations to drive faster customer experience action
Medallia, the global leader in customer and employee experience, unveiled several new Frontline-Ready AI™ capabilities as part of its Fall 2025 Release. These enhancements deliver intelligent, reliable insights and recommended actions directly to the people who shape customer experiences, providing the context teams need to act with confidence. Continue reading Medallia expands Frontline-Ready AI with mobile innovations to drive faster customer experience action
Conversational Intelligence emerges as the next frontier in CX, finds Medallia research
Medallia, the global leader in customer and employee experience, has released new research revealing a significant opportunity for organisations to enhance customer experience through Conversational Intelligence. Continue reading Conversational Intelligence emerges as the next frontier in CX, finds Medallia research
Medallia reports more than 30% growth in demand for its AI-powered experience platform
Medallia, the global leader in customer and employee experience, is announcing strong business momentum with the demand for its products growing more than 30% year over year, fuelled by a combination of recent product innovation, new leadership, and recognition by leading industry analyst firms. Continue reading Medallia reports more than 30% growth in demand for its AI-powered experience platform