Tag Archives: MicroAutomation

Unify and MicroAutomation Bring Innovative NG9-1-1 Solution to Tinker Air Force Base

MicroAutomation, a recognized leader in 9-1-1 solutions, and Unify, the Atos brand for communications software and services, are partnering to bring the most innovative NextGen 9-1-1 solution to Tinker Air Force Base in Oklahoma City, OK. Continue reading Unify and MicroAutomation Bring Innovative NG9-1-1 Solution to Tinker Air Force Base

MicroAutomation Announces OmniEngage, Its Next Generation Hosted Contact Center Suite of Solutions

PRESS RELEASE: Today’s consumer-based contact centres must effectively serve 3 somewhat competing pressures: 1) customer experience; 2) agent cost, and; 3) operational expense. MicroAutomation’s OmniEngage suite of solutions addresses all three. OmniEngage brings together MicroAutomation’s widely recognized MicroMessenger interactive customer engagement products with the Aspect® Zipwire™ contact centre solution – all on a reliable and secure cloud platform. Continue reading MicroAutomation Announces OmniEngage, Its Next Generation Hosted Contact Center Suite of Solutions