CallMiner, a leading provider of AI-powered conversation analytics to improve customer experience (CX), announced its collaboration and integration with Microsoft Dynamics 365 Contact Center. Continue reading CallMiner Collaborates with Microsoft to Enhance Advanced Conversation Analytics Capabilities
Tag Archives: Microsoft
Barclays to roll out Microsoft 365 Copilot to 100,000 colleagues
Barclays Bank PLC (Barclays) and Microsoft Corp. announced that Barclays is to roll out Microsoft 365 Copilot to 100,000 colleagues globally, transforming the employee experience through AI agents and giving them access to the information they need most. Continue reading Barclays to roll out Microsoft 365 Copilot to 100,000 colleagues
HCLTech and Microsoft expand strategic partnership to help transform contact centres with generative AI and cloud-based solutions
HCLTech, a leading global technology company, announced the expansion of its strategic partnership with Microsoft to transform customer service experiences with generative AI and cloud-based contact centre solutions. Continue reading HCLTech and Microsoft expand strategic partnership to help transform contact centres with generative AI and cloud-based solutions
Markerstudy Group embraces AI to drive contact centre innovation and excellence
Markerstudy Group, a group of brands specialising in motor insurance products and complementary services, has modernised its contact centre technology to enable it to handle growing call volumes and better support its team. Continue reading Markerstudy Group embraces AI to drive contact centre innovation and excellence
Cognizant and Microsoft announce global partnership to expand adoption of generative AI in the enterprise
Cognizant and Microsoft announced an expanded partnership with the goal of making Microsoft’s generative AI and Copilots available to millions of users, to transform enterprise business operations, enhance employee experiences and accelerate cross-industry innovation. Continue reading Cognizant and Microsoft announce global partnership to expand adoption of generative AI in the enterprise
CBA and Microsoft deepens Gen AI partnership
Commonwealth Bank of Australia (CBA) announced it is deepening its existing partnership with Microsoft after signing a new ‘letter of intent’ to work together on a range of initiatives to deliver more for customers. Continue reading CBA and Microsoft deepens Gen AI partnership