NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that its ContactWorld solution has been named a 2017 CUSTOMER Contact Center Technology Award winner. Continue reading NewVoiceMedia wins 2017 CUSTOMER Contact Center Technology Award
Tag Archives: NewVoiceMedia
NewVoiceMedia reports another year of rapid expansion, outpacing market growth twofold
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is outperforming the rapidly expanding cloud contact centre market twofold, reporting a revenue compound annual growth rate of 49 percent and 55 percent growth in seats over the last five years. Continue reading NewVoiceMedia reports another year of rapid expansion, outpacing market growth twofold
NewVoiceMedia recognised among top 100 most promising SaaS companies in Europe
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been named in the ‘Accel EuroScape 2017’, a list of the top 100 most promising SaaS companies in Europe and Israel, developed by Venture Capital Firm Accel in conjunction with SaaStock 2017. Continue reading NewVoiceMedia recognised among top 100 most promising SaaS companies in Europe
NewVoiceMedia named Most Advanced Call Centre Solutions Provider in 2017 Technology Awards
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been named Most Advanced Call Centre Solutions Provider in the TMT News 2017 Technology Awards. Winners represent the technology industry’s most pioneering organisations, individuals, products and services. Continue reading NewVoiceMedia named Most Advanced Call Centre Solutions Provider in 2017 Technology Awards
How businesses and their contact centres are failing customers [INFOGRAPHIC]
NewVoiceMedia released new research today revealing that many UK businesses lack the contact centre capabilities to meet customer expectations. Continue reading How businesses and their contact centres are failing customers [INFOGRAPHIC]
Contact centre technology research finds businesses are failing to keep up with customer expectations
New research from NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, reveals that many UK businesses lack the contact centre capabilities to meet customer expectations. The study, conducted by global market research firm Opinion Matters, exposes significant gaps between customer preferences and reality, and suggests that businesses across many different sectors are missing out on opportunities to enhance their customer contact centres with technology that could improve the customer experience, help retain existing customers and acquire new business. Continue reading Contact centre technology research finds businesses are failing to keep up with customer expectations