Tag Archives: NewVoiceMedia

Benefit Management Solutions employs NewVoiceMedia to strengthen its voice of the customer initiative

NewVoiceMedia announced that New York-based benefits administration company Benefit Management Solutions is using ContactWorld for Service to enhance its contact centre operations and customer experience. Continue reading Benefit Management Solutions employs NewVoiceMedia to strengthen its voice of the customer initiative →

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations announced that it has appointed Dennis Fois as President and Chief Operating Officer to strengthen its executive team. Continue reading NewVoiceMedia appoints President and Chief Operating Officer to strengthen U.S. presence →

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations announced that its ContactWorld platform is a finalist in the 2017 SaaS Awards Programme in the SaaS Product for Customer Services / CRM category. Continue reading NewVoiceMedia announced as finalist for best customer service product in 2017 SaaS Awards →

NewVoiceMedia announced its Summer ’17 release today which includes a new, powerful integrated speech analytics solution set to make organisations’ sales and service teams more successful. Working together with the latest platform enhancements ContactWorld will continue to optimise its customers’ contact centre management and operations, enabling them to efficiently deliver a more personal customer experience. Continue reading NewVoiceMedia unveils speech analytics solution as part of Summer ’17 release to unlock the hidden value in customer conversations →

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been awarded twice in Corporate Vision’s 2017 Technology Innovator Awards. The company was named Best Contact Centre Solutions Provider by the monthly publication and won the Innovation Award for its ContactWorld technology. Continue reading NewVoiceMedia celebrates double win in Corporate Vision’s 2017 Technology Innovator Awards →

Awards

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations announced that its premier solution, ContactWorld, has received TMC’s 2017 Communications Solutions Products of the Year Award. Continue reading NewVoiceMedia wins TMC’s 2017 Communications Solutions Products of the Year Award →