How businesses and their contact centres are failing customers [INFOGRAPHIC]

NewVoiceMedia released new research today revealing that many UK businesses lack the contact centre capabilities to meet customer expectations.

The study exposes significant and surprising gaps between customer preferences and reality, and suggests that businesses across many different sectors are missing out on opportunities to enhance their customer contact centres with technology that could improve the customer experience, help retain existing customers and acquire new business.

Check out this infographic below to discover how businesses are failing their customers and download NewVoiceMedia’s research report for more info.