Tag Archives: Nexidia Analytics

With NICE Nexidia Analytics, Leading Brazilian Outsourcer CSU is 10 Times More Effective

NICE announced that CSU, a leading Brazilian business process outsourcer and technology services provider, is adopting NICE’s cloud-based Nexidia Analytics solution to improve quality and efficiency throughout its contact centers. With omnichannel capabilities and automation, NICE is providing CSU comprehensive interaction analytics and a ten-fold improvement in efficiency with the service it provides for its customers. Continue reading With NICE Nexidia Analytics, Leading Brazilian Outsourcer CSU is 10 Times More Effective

Aeriandi expands secure voice services to offer NICE Nexidia Analytics

Aeriandi, a leading provider of secure voice services and NICE, a global leader in cloud and on-premises enterprise software solutions, including advanced customer analytics, have announced a strategic partnership. Under the terms of the partnership, Aeriandi’s customers will have access to an easy to implement speech analytics solution that can analyse both real-time and archived calls. Continue reading Aeriandi expands secure voice services to offer NICE Nexidia Analytics

NICE Introduces Nexidia Analytics – the Next Generation of Interaction Analytics

PRESS RELEASE: NICE introduces its next generation interaction analytics solution, based on the Nexidia platform, which sets a new standard for accurate, real-time omni-channel analysis. The Nexidia Analytics solution, which incorporates best-of-breed capabilities from both Nexidia and NICE, uses deep learning neural networks to perform sophisticated audio and text search across interaction types, such as calls, chats, emails, and surveys. Continue reading NICE Introduces Nexidia Analytics – the Next Generation of Interaction Analytics