NiCE announced that NiCE Cognigy has been recognized as a leader in conversational AI platforms for customer service by Forrester Research. The report, “The Forrester Wave™: Conversational AI Platforms for Customer Service, Q2 2026,” identifies NiCE Cognigy among the most significant vendors in the market. Continue reading NiCE Cognigy Named a Leader in Conversational AI by Independent Research Firm
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Openreach Uses NiCE Cognigy AI Agents to Upgrade UK Broadband Deployment
NiCE announced that Openreach, a unit of BT Group, has deployed proactive AI agents from NiCE Cognigy to redesign customer engagement across 15 million customer journeys during one of the UK’s largest digital infrastructure transformation programs. Continue reading Openreach Uses NiCE Cognigy AI Agents to Upgrade UK Broadband Deployment
NiCE Cognigy Launches AI Ops Center, Ensuring AI Workforce Reliability at Scale
NiCE announced the launch of AI Ops Center, the operational backbone of the NiCE Cognigy platform, designed to keep enterprise AI Agents always-on, reliable, secure, and business-ready. Continue reading NiCE Cognigy Launches AI Ops Center, Ensuring AI Workforce Reliability at Scale