NICE announced results for the second quarter ended June 30, 2020. Continue reading NICE Reports 30% Cloud Growth for Second Quarter 2020
Tag Archives: NICE
NICE Delivers the Market’s First Real-Time Interaction Guidance
NICE announced the launch of Real-time Interaction Guidance, an innovative solution powered by its proven AI platform – ENLIGHTEN. This new solution, based on predictive behavioural models for real-time interaction guidance, accurately and automatically determines and scores the unique agent behaviours that directly drive customer satisfaction. Continue reading NICE Delivers the Market’s First Real-Time Interaction Guidance
NICE Robotic Process Automation and Minit Partner to Expand Breadth and Depth of Opportunity Discovery
NICE announced that it’s Robotic Automation business has partnered with Minit to help organizations discover optimal processes to automate graphically with unparalleled accuracy. Continue reading NICE Robotic Process Automation and Minit Partner to Expand Breadth and Depth of Opportunity Discovery
NICE Named Market Share Leader in Contact Center Workforce Optimization by DMG Consulting
NICE announced that it has once again been named market share leader in contact centre workforce optimisation (WFO) by DMG Consulting LLC for 2019. NICE demonstrated a 37.3 percent share in contact centre WFO, reflecting 7.7 percent year-over-year growth. Continue reading NICE Named Market Share Leader in Contact Center Workforce Optimization by DMG Consulting
NICE Recognized as Global Market Share Leader for Speech Analytics for Seventh Year in a Row
NICE announced that it has been recognized by DMG Consulting LLC, a leading research and consulting firm, as the market share leader for speech analytics. In a new report, NICE was noted for holding the largest percentage of the total speech analytics market based on the number of contact centre seats, as it has for the past seven years. Continue reading NICE Recognized as Global Market Share Leader for Speech Analytics for Seventh Year in a Row
NICE Robotic Automation Improves Speed, Compliance and Accuracy for The Results Companies
NICE announced that The Results Companies, a premier global customer experience provider, has implemented NICE Robotic Automation to achieve full data accuracy, reduce processing time by orders of magnitude, and ensure complete regulatory compliance for several internal procedures. Continue reading NICE Robotic Automation Improves Speed, Compliance and Accuracy for The Results Companies