NICE announced the upcoming Digital CX Week 2022, a virtual conference giving an unprecedented view into how to digitally transform customer experiences. Continue reading NICE Announces Annual Digital CX Week, Highlighting Digital-First Strategies to Transform Customer Experience
Tag Archives: NICE
NICE Named a Leader in the 2022 Gartner® Magic Quadrant™ for Contact Centre as a Service For 8th Consecutive Year
NICE announced that Gartner has recognised NICE as a Leader in the just-released 2022 Gartner Magic Quadrant for Contact Centre as a Service (CCaaS) report with CXone being evaluated. NICE placed the furthest overall for its Completeness of Vision in the Leaders quadrant. Continue reading NICE Named a Leader in the 2022 Gartner® Magic Quadrant™ for Contact Centre as a Service For 8th Consecutive Year
NICE Announces Top Tier Microsoft Azure IP Co-Sell Status with the Full Power of NICE CXone Now Available Natively on Azure
NICE announced the expansion of its partnership with Microsoft, delivering the full power of CXone on Azure to create frictionless, personalized digital customer experiences. NICE has received Top Tier status, Microsoft’s highest level partner designation, for Azure IP Co-sell driving deeper collaboration and a strong go-to-market momentum. Continue reading NICE Announces Top Tier Microsoft Azure IP Co-Sell Status with the Full Power of NICE CXone Now Available Natively on Azure
NICE Selected by Scope to Deliver Frictionless Customer Experience Through Digital CX Cloud Platform
NICE announced that Scope, one of Australia’s largest providers of disability support services, has chosen the NICE CXone platform to help streamline its contact centre operations and better support its clients across Victoria and New South Wales (NSW). Continue reading NICE Selected by Scope to Deliver Frictionless Customer Experience Through Digital CX Cloud Platform
NICE Positioned As A Leader in 2022 Gartner® Magic Quadrant™ for Robotic Process Automation
NICE announced it has been recognised as a Leader in the 2022 Gartner® “Magic Quadrant for Robotic Process Automation” research report. NICE was one of 16 vendors evaluated in this report and placed in the Leaders quadrant for the Ability to Execute and Completeness of Vision. This is the first time NICE has been named a Leader in this Magic Quadrant for RPA. Continue reading NICE Positioned As A Leader in 2022 Gartner® Magic Quadrant™ for Robotic Process Automation
NICE Introduces Groundbreaking Innovations in Digital CX and AI in CXone Summer 2022 Release
NICE announced the Summer 2022 release of CXone, which adds new capabilities that enhance journey orchestration and complete performance, two vital components of a complete CXi offering. Continue reading NICE Introduces Groundbreaking Innovations in Digital CX and AI in CXone Summer 2022 Release