NICE announced that it has been named a Leader in the 2023 Aragon Research Globe for Conversational AI in the Intelligent Contact Center Report. Continue reading NICE Named a Leader in the 2023 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center
Tag Archives: NICE
ScS Group Plc Achieves 10% Improvement in Advisor Productivity in First Four Months with NICE CXone
NICE announced ScS Group Plc has found great success deploying NICE CXone to provide an omnichannel experience for its workforce and consumer base. Continue reading ScS Group Plc Achieves 10% Improvement in Advisor Productivity in First Four Months with NICE CXone
NICE Launches Spring 2023 CXone Release
NICE announced the Spring 2023 release of CXone, which adds new AI-powered capabilities that accelerate digital fluency to help brands master CXi (customer experience interactions). Continue reading NICE Launches Spring 2023 CXone Release
NICE Announces Enlighten Actions, Creating Humanized AI-driven CX Powered by Generative AI
NICE announced Enlighten Actions, which allows organizations to create smart and humanized CX through the integration of Enlighten AI and Generative AI. Enlighten Actions brings together Enlighten, NICE’s highly mature and differentiated purpose-built AI for CX, and the generative models from Open AI. Continue reading NICE Announces Enlighten Actions, Creating Humanized AI-driven CX Powered by Generative AI
NICE Surpasses Milestone of 1 Million Agents on CXone
NICE announced that CXone, the industry’s leading CX native cloud platform, has more than 1,000,000 agents and supervisors using the full breadth of its functionality daily. CXone provides leading organisations with full CXi (customer experience interactions) capabilities, creating seamless customer journeys across self and human service. Continue reading NICE Surpasses Milestone of 1 Million Agents on CXone
NICE CXone Selected by Whakarongorau Aotearoa to Improve Contact Centre Operations
NICE announced that Whakarongorau Aotearoa – New Zealand Telehealth Services has implemented NICE’s CXone cloud-native platform to transform its contact centre operations and deliver frictionless customer experiences to support the health of the New Zealand public. Continue reading NICE CXone Selected by Whakarongorau Aotearoa to Improve Contact Centre Operations