NICE, the worldwide leader in AI-powered self-service and agent-assisted CX software, announced its integration of CXone Expert with OpenAI’s generative modelling used in ChatGPT. Continue reading NICE Announces Industry’s First Conversational CX With ChatGPT-Enabled CXone
Tag Archives: NICE
NICE Digitally Transforms Performance and Customer Experience through AI-Driven Employee Engagement Solutions for a leading European BPO
NICE announced that Yource, the leading business process outsourcer (BPO) in the Netherlands, successfully employed NICE’s Workforce Management (WFM) solution to further support the transition to a hybrid work model. Yource has seen an increase in forecast accuracy, ensuring more effective service and improving customer satisfaction. Continue reading NICE Digitally Transforms Performance and Customer Experience through AI-Driven Employee Engagement Solutions for a leading European BPO
NICE CXone Leads Market Share in DMG Consulting LLC’s Worldwide Cloud-Based Contact Center Report for 2022
NICE announced as a market share leader in DMG Consulting LLC’s Worldwide Cloud-Based Contact Center Infrastructure Market Share Report both in terms of cloud-based seats and revenue. Continue reading NICE CXone Leads Market Share in DMG Consulting LLC’s Worldwide Cloud-Based Contact Center Report for 2022
NICE Delivers New RPA Innovations leveraging AI To Achieve Complete Performance and Master CXi
NICE announced new RPA (Robotic Process Automation) capabilities in its latest release, using AI to identify focused opportunities for automation. With NEVA Discover’s new process analytics solution and semi-supervised machine learning, organisations can optimise their business process executed elements to achieve complete performance. Continue reading NICE Delivers New RPA Innovations leveraging AI To Achieve Complete Performance and Master CXi
NICE Launches ElevateAI, The Market Leading AI as a Service (AIaaS), to Make Every CX Application Smarter
NICE announced the launch of ElevateAI, a new AIaaS solution that brings the power of Enlighten AI, its purpose-built CX AI, to the developer community. NICE is expanding its AI and Analytics leadership beyond the software market with AI services, enabling creators access to unrivalled data to enrich every moment of every customer interaction. Continue reading NICE Launches ElevateAI, The Market Leading AI as a Service (AIaaS), to Make Every CX Application Smarter
NICE Launches Enlighten AutoSummary, Empowering Agents To Deliver Seamless CX
NICE announced the launch of Enlighten AutoSummary, a complete out-of-the-box, AI contact centre solution for automatically generating contact centre summaries of every customer interaction with an agent. Continue reading NICE Launches Enlighten AutoSummary, Empowering Agents To Deliver Seamless CX