NICE announced that Scope, one of Australia’s largest providers of disability support services, has chosen the NICE CXone platform to help streamline its contact centre operations and better support its clients across Victoria and New South Wales (NSW). Continue reading NICE Selected by Scope to Deliver Frictionless Customer Experience Through Digital CX Cloud Platform
Tag Archives: NICE
NICE Positioned As A Leader in 2022 Gartner® Magic Quadrant™ for Robotic Process Automation
NICE announced it has been recognised as a Leader in the 2022 Gartner® “Magic Quadrant for Robotic Process Automation” research report. NICE was one of 16 vendors evaluated in this report and placed in the Leaders quadrant for the Ability to Execute and Completeness of Vision. This is the first time NICE has been named a Leader in this Magic Quadrant for RPA. Continue reading NICE Positioned As A Leader in 2022 Gartner® Magic Quadrant™ for Robotic Process Automation
NICE Introduces Groundbreaking Innovations in Digital CX and AI in CXone Summer 2022 Release
NICE announced the Summer 2022 release of CXone, which adds new capabilities that enhance journey orchestration and complete performance, two vital components of a complete CXi offering. Continue reading NICE Introduces Groundbreaking Innovations in Digital CX and AI in CXone Summer 2022 Release
NICE Reports 30% Cloud Growth for Second Quarter 2020
NICE announced results for the second quarter ended June 30, 2020. Continue reading NICE Reports 30% Cloud Growth for Second Quarter 2020
NICE Delivers the Market’s First Real-Time Interaction Guidance
NICE announced the launch of Real-time Interaction Guidance, an innovative solution powered by its proven AI platform – ENLIGHTEN. This new solution, based on predictive behavioural models for real-time interaction guidance, accurately and automatically determines and scores the unique agent behaviours that directly drive customer satisfaction. Continue reading NICE Delivers the Market’s First Real-Time Interaction Guidance
NICE Robotic Process Automation and Minit Partner to Expand Breadth and Depth of Opportunity Discovery
NICE announced that it’s Robotic Automation business has partnered with Minit to help organizations discover optimal processes to automate graphically with unparalleled accuracy. Continue reading NICE Robotic Process Automation and Minit Partner to Expand Breadth and Depth of Opportunity Discovery