NICE announced the launch of Real-time Interaction Guidance, an innovative solution powered by its proven AI platform – ENLIGHTEN. This new solution, based on predictive behavioural models for real-time interaction guidance, accurately and automatically determines and scores the unique agent behaviours that directly drive customer satisfaction. Continue reading NICE Delivers the Market’s First Real-Time Interaction Guidance
Tag Archives: NICE
NICE Robotic Process Automation and Minit Partner to Expand Breadth and Depth of Opportunity Discovery
NICE announced that it’s Robotic Automation business has partnered with Minit to help organizations discover optimal processes to automate graphically with unparalleled accuracy. Continue reading NICE Robotic Process Automation and Minit Partner to Expand Breadth and Depth of Opportunity Discovery
NICE Named Market Share Leader in Contact Center Workforce Optimization by DMG Consulting
NICE announced that it has once again been named market share leader in contact centre workforce optimisation (WFO) by DMG Consulting LLC for 2019. NICE demonstrated a 37.3 percent share in contact centre WFO, reflecting 7.7 percent year-over-year growth. Continue reading NICE Named Market Share Leader in Contact Center Workforce Optimization by DMG Consulting
NICE Recognized as Global Market Share Leader for Speech Analytics for Seventh Year in a Row
NICE announced that it has been recognized by DMG Consulting LLC, a leading research and consulting firm, as the market share leader for speech analytics. In a new report, NICE was noted for holding the largest percentage of the total speech analytics market based on the number of contact centre seats, as it has for the past seven years. Continue reading NICE Recognized as Global Market Share Leader for Speech Analytics for Seventh Year in a Row
NICE Robotic Automation Improves Speed, Compliance and Accuracy for The Results Companies
NICE announced that The Results Companies, a premier global customer experience provider, has implemented NICE Robotic Automation to achieve full data accuracy, reduce processing time by orders of magnitude, and ensure complete regulatory compliance for several internal procedures. Continue reading NICE Robotic Automation Improves Speed, Compliance and Accuracy for The Results Companies
HireIQ Partners with NICE to Take Workforce Optimization to New Dimensions
HireIQ Solutions, the innovative leader in artificial intelligence-driven talent acquisition solutions for customer-facing organizations announced that it has partnered with NICE, the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data and thereby improve business performance and efficiency. Continue reading HireIQ Partners with NICE to Take Workforce Optimization to New Dimensions