NICE announced the Summer 2022 release of CXone, which adds new capabilities that enhance journey orchestration and complete performance, two vital components of a complete CXi offering. Continue reading NICE Introduces Groundbreaking Innovations in Digital CX and AI in CXone Summer 2022 Release
Tag Archives: CX
IPI and zsah team up to deliver CX innovation
IPI, the contact centre specialist, announced that it has partnered with cloud, data analytics and digital managed services provider zsah, to deliver cloud-based innovation, customer experience (CX) solutions, and next-level contact centre applications. Continue reading IPI and zsah team up to deliver CX innovation
Companion Protect Pet Insurance to strengthen contact centre operations with Talkdesk CX Cloud
Talkdesk® announced Companion Protect™ selected Talkdesk CX Cloud™, an end-to-end contact centre solution on a single platform as its contact centre provider. Talkdesk CX Cloud will enable Companion Protect, a leading pet health insurance company, to create a seamless customer experience for pet parents. Continue reading Companion Protect Pet Insurance to strengthen contact centre operations with Talkdesk CX Cloud
Cyara Unveils World-First Mobile App for Anytime, Anywhere CX Monitoring and Reporting
PRESS RELEASE: Cyara, the market-leading provider of an omnichannel CX agility platform announced the new Cyara Mobile App, which allows you to monitor your customer experience and triage production-impacting incidents anytime, anywhere. Continue reading Cyara Unveils World-First Mobile App for Anytime, Anywhere CX Monitoring and Reporting
Sutherland Deploys Genesys Platform to Reduce Complexity of Omnichannel CX Management
Sutherland, a process transformation company focused on helping Fortune 1000 companies rethink the way business gets done, has deployed PureEngage, an omnichannel customer engagement and employee collaboration offering from Genesys®, the global leader in omnichannel customer experience and contact center solutions. Continue reading Sutherland Deploys Genesys Platform to Reduce Complexity of Omnichannel CX Management