Tag Archives: NICE

Aspect Software Plays Not-So-Nice in Announcing Competitive Attack Campaign Targeting Workforce Optimization Competitors

PRESS RELEASE: Aspect Software announced an aggressive campaign targeting companies using NICE and Verint workforce optimization (WFO) solutions. The program aims to attract WFO users looking to upgrade to Aspect’s sleek and modern user interface by offering an unmatched level of integration across WFO components and take advantage of the business conveniences and financial benefits of the Aspect Cloud, a global data center and telco infrastructure supporting Private Cloud, SaaS, PaaS and Managed Services portfolios. Continue reading Aspect Software Plays Not-So-Nice in Announcing Competitive Attack Campaign Targeting Workforce Optimization Competitors

NICE Receives Award for Customer Contact Center Big Data Applications

PRESS RELEASE: NICE Systems announced that it is the recipient of the 2014 North America Customer Value Leadership Award for Customer Contact Center Big Data Applications. This accolade from global analyst and consultancy firm Frost & Sullivan is based on NICE’s ability to help organizations deliver an exceptional customer experience across channels by leveraging its Big Data analytics solutions.  Continue reading NICE Receives Award for Customer Contact Center Big Data Applications

NICE Appoints Barak Eilam as Chief Executive Officer

NICE Systems announced that its Board of Directors appointed Barak Eilam, President of NICE Americas, as its new Chief Executive Officer to succeed Zeevi Bregman, who is retiring from his position to pursue personal interests. The transition is expected to take place by the end of April, 2014.  Continue reading NICE Appoints Barak Eilam as Chief Executive Officer