NICE announced that Open Network Exchange (ONE), a full-service business solutions provider serving the travel industry, has revolutionized its overall CX strategy through a digital transformation using NICE Enlighten AI. Continue reading Open Network Exchange Revolutionizes its CX Strategy with NICE’s Enlighten AI
Tag Archives: NICE
NICE Announces the Appointment of a New CEO
NICE announced that its Board of Directors has appointed Scott Russell as the company’s new Chief Executive Officer, effective January 1st 2025, to succeed Barak Eilam, who, as previously announced, will retire and step down by the end of 2024 after more than 10 years as CEO and 25 years at NICE. Continue reading NICE Announces the Appointment of a New CEO
First-ever International Happiness Index from NICE reveals that 76% of Brits say using AI in customer service can make them happier
In today’s interconnected world, the search for happiness continues to be a timeless pursuit for both individuals and societies alike. From personal relationships to professional endeavours, we all strive to find joy and fulfilment in our lives. Continue reading First-ever International Happiness Index from NICE reveals that 76% of Brits say using AI in customer service can make them happier
NICE Launches 1CX, An All-In-One UCaaS Solution
NICE announced 1CX, a new Unified Communications as a Service (UCaaS) solution designed for rapid implementation and fast ROI. Continue reading NICE Launches 1CX, An All-In-One UCaaS Solution
NICE unveils CXone Mpower, The Ultimate CX-Aware AI Offering
NICE announced the launch of CXone Mpower, bringing the entirety of CXone together with Copilot, Autopilot and Actions to create the world’s first and only CX-aware AI platform. Continue reading NICE unveils CXone Mpower, The Ultimate CX-Aware AI Offering
NICE Awarded Its Largest Ever CXone Deal in the APAC Region
NICE has announced a mega win in the APAC region. CXone will displace current legacy incumbents and will enable the customer to modernise and elevate their customer service practice in the CX AI era with one unified platform that covers all customer touchpoints. Continue reading NICE Awarded Its Largest Ever CXone Deal in the APAC Region