NICE has announced a mega win in the APAC region. CXone will displace current legacy incumbents and will enable the customer to modernise and elevate their customer service practice in the CX AI era with one unified platform that covers all customer touchpoints. Continue reading NICE Awarded Its Largest Ever CXone Deal in the APAC Region →

NICE announced that the Carabinieri (Arma dei Carabinieri), Italy’s national police force headquartered in Rome, Italy, is deploying NICE Inform, one of the solutions in NICE’s Evidencentral platform, to modernize and improve the reliability of voice recording and incident reconstruction for 514 emergency communication centres across Italy which handle over seven million emergency calls annually. Continue reading Italy’s Carabinieri Police Deploy NICE Inform at All Control Rooms Nationwide for Incident Intelligence →

NICE announced that Triple Impact Connections, a veteran-owned BPO firm based in the United States, has selected the industry-leading NICE CXone platform to help drive great customer service and long-term value. Continue reading Triple Impact Connections Increases its Digital CX Capabilities with NICE CXone →