Observe.AI, the most robust conversation intelligence platform for boosting contact centre performance, announced it has joined forces with Zoom Video Communications, Inc. to usher in the next era of AI-powered growth for omnichannel contact centres. Continue reading Observe.AI Partners With Zoom to Fuel Contact Centre Users With Conversation Intelligence
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Observe.AI Launches Conversation Intelligence Consulting Services
Observe.AI, the most robust conversation intelligence platform for boosting contact centre performance, announced the launch of Conversation Intelligence Consulting Services. Continue reading Observe.AI Launches Conversation Intelligence Consulting Services
Observe.AI Adds Enterprise-Grade Security Certifications for Protecting Customer Data in Contact Centres
Observe.AI, an Intelligent Workforce Platform that transforms contact centres through AI, announced it has expanded its compliance certifications to include SOC 2 Type II and PCI DSS Level 1. Continue reading Observe.AI Adds Enterprise-Grade Security Certifications for Protecting Customer Data in Contact Centres
Observe.AI research reveals Contact Centres are 10X more prepared with Conversation Intelligence
Observe.AI, an Intelligent Workforce Platform that transforms contact centres through AI, unveiled its latest research, State of Contact Center Conversation Intelligence 2022. Continue reading Observe.AI research reveals Contact Centres are 10X more prepared with Conversation Intelligence
Observe.AI Announces Rich Wang as VP of Customer Success
Observe.AI, a leader in providing AI-powered agent enablement software to enhance voice customer experiences, has experienced rapid growth in response to the growing demand for solutions to support the remote workforce transition. In order to fuel this momentum, Observe.AI has hired Rich Wang as Vice President of Customer Success. Continue reading Observe.AI Announces Rich Wang as VP of Customer Success