Route 101, a leading technology systems integrator and cloud contact-centre specialist, has announced the successful deployment of an integrated customer-experience solution for Ogi, Wales’s leading broadband provider. Continue reading Ogi Transforms Customer Experience with Route 101 Unified Platform
Tag Archives: Route 101
How AI will continue to shape customer experience in 2026
AI dominated the conversation in 2025 – and for good reason. From deepfake images to near-instant research, its capabilities captured global attention. But its impact has, arguably, impacted the customer experience industry more than any other… Continue reading How AI will continue to shape customer experience in 2026
Theo Paphitis Retail Group Modernises Customer Support with Route 101
Route 101, a leading technology systems integrator and cloud contact centre specialist, has successfully deployed NiCE CXone Mpower and Gamma connectivity across the Theo Paphitis Retail Group (TPRG). Continue reading Theo Paphitis Retail Group Modernises Customer Support with Route 101
South Western Railway Transforms Customer Support with Route 101
Route 101, a leading technology systems integrator and cloud contact centre specialist, has successfully deployed Zendesk Suite Enterprise and SweetHawk SuperSuite with South Western Railway (SWR). Continue reading South Western Railway Transforms Customer Support with Route 101
The Revel Collective Boosts Answer Rates up to 97% with Route 101’s Cloud Contact Centre Solution
Route 101, a leading technology systems integrator and cloud contact centre specialist, has announced the successful deployment and operation of its Amazon Connect service with premium bar and pubs operator The Revel Collective. Continue reading The Revel Collective Boosts Answer Rates up to 97% with Route 101’s Cloud Contact Centre Solution
Route 101 Boosts The Revel Collective’s Answer Rates up to 97%
Route 101, a leading technology systems integrator and cloud contact centre specialist, has announced the successful deployment and operation of its Amazon Connect service with premium bar and pubs operator The Revel Collective. Continue reading Route 101 Boosts The Revel Collective’s Answer Rates up to 97%