Scorebuddy, the market-leading contact centre quality assurance (QA) platform, announced a strategic partnership with Moveo.AI, a groundbreaking provider of next-gen conversational AI interfaces. This collaboration will enable contact centres to automate significant elements of their customer service. Continue reading Scorebuddy and Moveo.AI Partner to Add AI Virtual Agents to Contact Centres
Tag Archives: Scorebuddy
Scorebuddy Named a G2 Market Leader for Contact Center Quality Assurance
Independent research firm G2 has once again named Scorebuddy as a Leader in Contact Center Quality Assurance. This is the second consecutive quarter in which Scorebuddy has featured in the Leader quadrant of the G2 Grid. To attain Leader status, an organization must be “rated highly by G2 users” and have “substantial market presence scores.” Continue reading Scorebuddy Named a G2 Market Leader for Contact Center Quality Assurance