BT announced a new era in its partnership with ServiceNow, the leading digital workflow company that makes the world work better for everyone, with plans to launch a turnkey, contact-centre-as-a-service (CCaaS) package integrating digital workflows, global communications and a cloud-hosted contact centre platform. Continue reading BT partners with ServiceNow to simplify contact centre transformation
Tag Archives: ServiceNow
ServiceNow and Others Collaborate With UN Refugee Agency to Establish Contact Centre for Ukraine War Refugees
UNHCR, the UN Refugee Agency, with the support of the United Nations International Computing Centre (UNICC), has partnered with industry experts ServiceNow, British Telecom (BT), and Thirdera (formerly Silverstorm Solutions) to set up a regional contact centre (RCC) for refugees fleeing the ongoing war in Ukraine. Continue reading ServiceNow and Others Collaborate With UN Refugee Agency to Establish Contact Centre for Ukraine War Refugees
ServiceNow Releases New Solutions to Digitize Today’s Most Pressing Workplace Productivity Challenges
ServiceNow announced new solutions to help digitize today’s most pressing workplace productivity challenges. Continue reading ServiceNow Releases New Solutions to Digitize Today’s Most Pressing Workplace Productivity Challenges
Infobip integrates with ServiceNow to improve customer experience
Infobip, the global cloud communications platform, has integrated with ServiceNow to provide enhanced messaging capabilities for ServiceNow customers. The integration, available now in the ServiceNow® Store, improves the customer experience by using two-way messaging for customer support, resulting in faster response times, consistent messaging, and increased customer satisfaction. Continue reading Infobip integrates with ServiceNow to improve customer experience
ServiceNow to Acquire Observability Innovator Era Software
ServiceNow, the leading digital workflow company making the world work better for everyone, announced it has signed an agreement to acquire observability and log management innovator, Era Software. Following ServiceNow’s acquisition of Lightstep in 2021, Era Software will help provide customers with a unified observability solution at scale. Continue reading ServiceNow to Acquire Observability Innovator Era Software
3CLogic Voice-Enables ServiceNow’s Virtual Agent in Latest Collaboration with Technology Workflows Business Unit
3CLogic, announced the integration of its voice solution with ServiceNow’s native Virtual Agent as part of its ongoing collaboration with the company’s Technology Workflows business unit. Continue reading 3CLogic Voice-Enables ServiceNow’s Virtual Agent in Latest Collaboration with Technology Workflows Business Unit