With a nationwide network of contact centres, global outsourcing leader Sitel is one of the big employers in the South West. Continuing the growth of their well-established operation in Plymouth, Sitel is set to create a further 300 jobs in January and February 2018. Continue reading Sitel to create 300 new jobs in Plymouth
Tag Archives: Sitel
“The Great Sitel Bake Off” raises more than £2000 at its “World’s Biggest Coffee Morning” for Macmillan cancer support
PRESS RELEASE: Sitel has raised more than £2000 after hundreds of Sitel customer service agents across 6 sites nationwide; Exeter, Stratford upon Avon, Coventry ,Kingston upon Thames , Leavesden and Swansea, took part in Macmillan cancer’s; “The World’s Biggest Coffee Morning” on 30th September. Continue reading “The Great Sitel Bake Off” raises more than £2000 at its “World’s Biggest Coffee Morning” for Macmillan cancer support
Sitel creates 1100 jobs as part of their multi-million pound UK expansion
PRESS RELEASE: Sitel has this year opened 2 new sites in Coventry and Plymouth and increased capacity following a transfer to a new site in Newcastle-upon-Tyne. The expansion will create more than 1100 jobs by February 2017 and shows its commitment to the UK, post Brexit, creating many new opportunities for careers within the contact centre industry in areas including operations, learning and development and many other support roles. Continue reading Sitel creates 1100 jobs as part of their multi-million pound UK expansion
Sitel awarded with the CRC Gold Award for its Customer Retention and loyalty service for Orange
PRESS RELEASE: Esmeralda Mingo, Managing Director of Sitel in Spain, received the CRC Gold Award in a ceremony celebrated on October 5th, 2016, at the Presidential Balcony of the Santiago Bernabeu Stadium, Madrid, within the framework of the 17th Expo Customer Relationship, a key event for companies of outsourcing services industry. Continue reading Sitel awarded with the CRC Gold Award for its Customer Retention and loyalty service for Orange
Sitel Positioned as a Leader in Gartner’s Magic Quadrant for Customer Management Contact Center BPO for Sixth Straight Year
PRESS RELEASE: Sitel is positioned in the “Leaders” quadrant of independent analyst firm Gartner Inc.’s recent report, 2016 Magic Quadrant for Customer Management (CM) Contact Center BPO1. This is the sixth consecutive report in which Sitel has been named a Leader. Continue reading Sitel Positioned as a Leader in Gartner’s Magic Quadrant for Customer Management Contact Center BPO for Sixth Straight Year
Sitel: Top Customer Care Trends to Watch in 2016
BLOG: By Karl Brough, general manager for UK, Ireland and Nordics, Sitel Continue reading Sitel: Top Customer Care Trends to Watch in 2016
Sitel celebrates one year in Coventry – From 15 to 330 employees
PRESS RELEASE: Sitel, a leading global customer care provider, today celebrated its first full year of operations at its Coventry customer experience management centre. Growing from 15 employees, the company today employs 330 people and expects to continue to grow in 2016. Continue reading Sitel celebrates one year in Coventry – From 15 to 330 employees
Sitel Provides Guidance on Seasonally Heightened Customer Care Demands
PRESS RELEASE: Sitel announced the availability of a whitepaper providing strategies and solutions for effectively managing seasonally heightened customer care demands. The paper, titled “Achieving High Performance During Peak Seasons,” leverages expertise gained from the Sitel Work@Home Solutions™ program in navigating customer service surges for some of the world’s leading brands. Continue reading Sitel Provides Guidance on Seasonally Heightened Customer Care Demands
Groupe Acticall Announces It Has Agreed to Acquire Sitel, One of the Largest and Most Successful Customer Relationship Management Companies in the World
PRESS RELEASE: Groupe Acticall, one of the largest Customer Relationship Management companies headquartered in France, has agreed to acquire SITEL Worldwide Corporation, a global customer care provider headquartered in the United States. Continue reading Groupe Acticall Announces It Has Agreed to Acquire Sitel, One of the Largest and Most Successful Customer Relationship Management Companies in the World
Sitel and the Equality and Advisory Support Services (EASS) win a Silver Multi-Channel Customer Service award at 2015 ECCCSAs
PRESS RELEASE: Sitel, a leading global customer care provider announced that it has been awarded the Silver ‘Multi-Channel Customer Service’ award at the 2015 European Contact Centre & Customer Service Awards (ECCCSA) for its work with the Equality Advisory & Support Services (EASS) Campaign based in Stratford Upon Avon. Continue reading Sitel and the Equality and Advisory Support Services (EASS) win a Silver Multi-Channel Customer Service award at 2015 ECCCSAs