Tag Archives: Sitel

Corporate News

“The Great Sitel Bake Off” raises more than £2000 at its “World’s Biggest Coffee Morning” for Macmillan cancer support

PRESS RELEASE: Sitel has raised more than £2000 after hundreds of Sitel customer service agents across 6 sites nationwide; Exeter, Stratford upon Avon, Coventry ,Kingston upon Thames , Leavesden and Swansea, took part in Macmillan cancer’s; “The World’s Biggest Coffee Morning” on 30th September. Continue reading “The Great Sitel Bake Off” raises more than £2000 at its “World’s Biggest Coffee Morning” for Macmillan cancer support →

Outsourcing

Sitel creates 1100 jobs as part of their multi-million pound UK expansion

PRESS RELEASE: Sitel has this year opened 2 new sites in Coventry and Plymouth and increased capacity following a transfer to a new site in Newcastle-upon-Tyne. The expansion will create more than 1100 jobs by February 2017 and shows its commitment to the UK, post Brexit, creating many new opportunities for careers within the contact centre industry in areas including operations, learning and development and many other support roles. Continue reading Sitel creates 1100 jobs as part of their multi-million pound UK expansion →

Outsourcing

Sitel awarded with the CRC Gold Award for its Customer Retention and loyalty service for Orange

PRESS RELEASE: Esmeralda Mingo, Managing Director of Sitel in Spain, received the CRC Gold Award in a ceremony celebrated on October 5th, 2016, at the Presidential Balcony of the Santiago Bernabeu Stadium, Madrid, within the framework of the 17th Expo Customer Relationship, a key event for companies of outsourcing services industry. Continue reading Sitel awarded with the CRC Gold Award for its Customer Retention and loyalty service for Orange →

Technology

Sitel Positioned as a Leader in Gartner’s Magic Quadrant for Customer Management Contact Center BPO for Sixth Straight Year

PRESS RELEASE: Sitel is positioned in the “Leaders” quadrant of independent analyst firm Gartner Inc.’s recent report, 2016 Magic Quadrant for Customer Management (CM) Contact Center BPO1. This is the sixth consecutive report in which Sitel has been named a Leader. Continue reading Sitel Positioned as a Leader in Gartner’s Magic Quadrant for Customer Management Contact Center BPO for Sixth Straight Year →

Outsourcing

Sitel Provides Guidance on Seasonally Heightened Customer Care Demands

PRESS RELEASE: Sitel announced the availability of a whitepaper providing strategies and solutions for effectively managing seasonally heightened customer care demands. The paper, titled “Achieving High Performance During Peak Seasons,” leverages expertise gained from the Sitel Work@Home Solutions™ program in navigating customer service surges for some of the world’s leading brands. Continue reading Sitel Provides Guidance on Seasonally Heightened Customer Care Demands →

Acquisitions & Mergers, Outsourcing

Groupe Acticall Announces It Has Agreed to Acquire Sitel, One of the Largest and Most Successful Customer Relationship Management Companies in the World

PRESS RELEASE: Groupe Acticall, one of the largest Customer Relationship Management companies headquartered in France, has agreed to acquire SITEL Worldwide Corporation, a global customer care provider headquartered in the United States. Continue reading Groupe Acticall Announces It Has Agreed to Acquire Sitel, One of the Largest and Most Successful Customer Relationship Management Companies in the World →

Awards, Outsourcing

Sitel and the Equality and Advisory Support Services (EASS) win a Silver Multi-Channel Customer Service award at 2015 ECCCSAs

PRESS RELEASE: Sitel, a leading global customer care provider announced that it has been awarded the Silver ‘Multi-Channel Customer Service’ award at the 2015 European Contact Centre & Customer Service Awards (ECCCSA) for its work with the Equality Advisory & Support Services (EASS) Campaign based in Stratford Upon Avon. Continue reading Sitel and the Equality and Advisory Support Services (EASS) win a Silver Multi-Channel Customer Service award at 2015 ECCCSAs →

Outsourcing

TDC boosts customer experience with combined Sitel Danish and UK team

PRESS RELEASE: Denmark’s largest telecommunications and pay TV provider, TDC, has experienced increased customer satisfaction and boosted employee engagement by outsourcing customer care and support to Sitel. As a result of full staffing, more than 80% of calls are now answered within 20 seconds, supporting a smooth and seamless experience for TDC customers. In a project designed to help TDC achieve its ambition to provide best-in-class customer engagement and satisfaction, Sitel today runs customer care and support across four Danish sites formerly operated by TDC. Continue reading TDC boosts customer experience with combined Sitel Danish and UK team →

Outsourcing

Sitel Shines with Star Ratings in the 2015 Global Outsourcing 100 List

PRESS RELEASE: Sitel announced that it scored above average in all areas of the International Association of Outsourcing Professionals® (IAOP®) new judging criteria. The company has been honoured with multiple star ratings, was included in multiple sub lists and was named amongst the 2015 Global Outsourcing 100. Continue reading Sitel Shines with Star Ratings in the 2015 Global Outsourcing 100 List →

Outsourcing

Sitel Expands in EMEA with New Customer Experience Centre

PRESS RELEASE: Sitel, a leading global customer care provider, today announced the opening of its second customer experience centre in Bulgaria. The ceremony was attended by key clients and partners, as well as business and government representatives. Guests included the mayor of Varna, Ivan Portnih, the governor of Varna, Stoyan Pasev, and the executive director of the American Chamber of Commerce in Bulgaria, Valentin Georgiev. Continue reading Sitel Expands in EMEA with New Customer Experience Centre →