Sitel to create 300 new jobs in Plymouth

With a nationwide network of contact centres, global outsourcing leader Sitel is one of the big employers in the South West. Continuing the growth of their well-established operation in Plymouth, Sitel is set to create a further 300 jobs in January and February 2018.

Since opening earlier in 2017, Sitel Plymouth located in the iconic grade II-listed building “The Ship – Spirit of Enterprise” at Derriford Business Park, now currently employs around 500 staff and is working with some of today’s most trusted and well-known brands to deliver industry-leading customer experience solutions. Boosting recruitment when other industries are scaling down after the Christmas period, Nathian Carnall, Site Director for Sitel Plymouth, is confirming a positive outlook for this flagship location: “We are building on the success and effort that the local team have invested in this site since it opened. Proud to be a People First company, Sitel Plymouth is a welcoming, comfortable and professional place to work, where people can build really strong working relationships and grow their long-term careers with a global leader. The site itself is an attraction, and with the calibre of staff being fantastic we are set up for a very long and bright future here in Plymouth.”

Recognising the success of the team, both Sitel Plymouth and Exeter were awarded “Gold Winner” for Best Outsourcing Partnership with long-standing partner John Lewis at last weeks’ European Contact Centre & Customer Services Awards (ECCCSA), one of the largest and longest running awards in the customer contact industry. Karl Brough, General Manager at Sitel UK & Ireland, commented on the accolade: “This award is for great teamwork between our teams and our partner, John Lewis, where both companies are enabled by great effort and commitment of our agents every day. Recognising that great customer experiences are enabled by the talented team we have in our sites, we heavily invest in our people and creating environments that are great places to work and grow.”

As the team continue to grow in the New Year, Sitel Plymouth are looking to recruit new talent for customer service roles for short-term contracts of three to six months, with the potential for permanent roles later in the year, offering employment opportunities to candidates whose Christmas contracts are coming to end and who are looking for a fresh start in the New Year. Confirmed start dates are 15th January and 8th February 2018. Interested individuals can contact Sitel on 0203 7399360 and via e-mail at To find out more about life at Sitel, visit