Sprinklr, the Unified-CXM platform for modern enterprises, announced a partnership with CCaaS and CX specialists infinit.cx to help enterprises optimize Sprinklr Service and facilitate a seamless, transformational migration to cloud-based customer service across 30+ digital channels. Continue reading Sprinklr and infinit.cx Partner to Deliver AI-Powered Contact Centre and Customer Experience Solutions
Tag Archives: Sprinklr
Sprinklr Optimizes Social Media Customer Service for Vueling
Sprinklr announced that Vueling – a Spanish airline and part of the IAG Group that serves more than 100 destinations in Europe, North-Africa and Middle East – has selected the AI-powered Sprinklr platform to optimize its customers’ social media experience across every digital channel. Continue reading Sprinklr Optimizes Social Media Customer Service for Vueling
Sprinklr Appoints New EVP of Customer Operations, Scott Harvey
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced the appointment of Scott Harvey as executive vice president of customer operations. Continue reading Sprinklr Appoints New EVP of Customer Operations, Scott Harvey
Sprinklr Expands Partnership with Google Cloud to Unify Customer Experience with AI
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced the integration of the Sprinklr AI+ platform with Google Cloud’s Vertex AI for unified customer experience management. Continue reading Sprinklr Expands Partnership with Google Cloud to Unify Customer Experience with AI
Sprinklr AI+ Supercharges Customer Experience Data for Deeper Insights, Better Decisions, and Faster Actions
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced the launch of Sprinklr AI+. Continue reading Sprinklr AI+ Supercharges Customer Experience Data for Deeper Insights, Better Decisions, and Faster Actions
Sprinklr Study Finds 60% of Brands Struggle with Ineffective AI for Customer Service
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced the results of a new research report created in partnership with Customer Contact Week (CCW) Digital, Outsmarting Adversities | Customer Service Trends & Opportunities, which revealed alarming statistics for customer service teams and brands. Continue reading Sprinklr Study Finds 60% of Brands Struggle with Ineffective AI for Customer Service