Talkdesk®, a global contact centre leader for customer-obsessed companies, and WaFd Bank, a full-service commercial U.S. bank, are working together to lead faster innovation and better service for banking clients by leveraging the Talkdesk Financial Services Experience CloudTM for Banking, a purpose-built customer experience (CX) platform for industry-specific needs. Continue reading WaFd Banks on Talkdesk to Transform Customer Experiences
Tag Archives: Talkdesk
SD Worx Chooses Talkdesk Contact Centre Solution
Talkdesk®, Inc., a global contact centre leader for customer-obsessed companies, and Microsoft are partnering to deliver a contact centre solution for SD Worx. Continue reading SD Worx Chooses Talkdesk Contact Centre Solution
Talkdesk Named a Leader in 2021 Frost Radar™: European Contact Center as a Service Market Analysis
Talkdesk®, Inc., a global cloud contact centre leader for customer-obsessed companies, has been positioned as a Leader in the 2021 Frost Radar: European Contact Center as a Service (CCaaS) Market analysis. Continue reading Talkdesk Named a Leader in 2021 Frost Radar™: European Contact Center as a Service Market Analysis
79% of CX Leaders Plan to Increase Investment in Contact Centre AI and Automation
Talkdesk®, a global cloud contact centre leader for customer-obsessed companies, released its newest Talkdesk Research™ report, The Future of AI 2022: Progressing AI Maturity in the Contact Center. Continue reading 79% of CX Leaders Plan to Increase Investment in Contact Centre AI and Automation
Talkdesk raises $143 million in Series C funding
Talkdesk® announced $143 million in Series C funding from a combination of new and existing investors. The amount raised, and the company’s valuation of more than $3 billion, reflects both investor confidence in Talkdesk’s business and the strategic role that superior customer experience plays among top global brands. Continue reading Talkdesk raises $143 million in Series C funding
Companion Protect Pet Insurance to strengthen contact centre operations with Talkdesk CX Cloud
Talkdesk® announced Companion Protect™ selected Talkdesk CX Cloud™, an end-to-end contact centre solution on a single platform as its contact centre provider. Talkdesk CX Cloud will enable Companion Protect, a leading pet health insurance company, to create a seamless customer experience for pet parents. Continue reading Companion Protect Pet Insurance to strengthen contact centre operations with Talkdesk CX Cloud