Talkdesk®, a global cloud contact centre leader for customer-obsessed companies, released its newest Talkdesk Research™ report, The Future of AI 2022: Progressing AI Maturity in the Contact Center. Continue reading 79% of CX Leaders Plan to Increase Investment in Contact Centre AI and Automation
Tag Archives: Talkdesk
Talkdesk raises $143 million in Series C funding
Talkdesk® announced $143 million in Series C funding from a combination of new and existing investors. The amount raised, and the company’s valuation of more than $3 billion, reflects both investor confidence in Talkdesk’s business and the strategic role that superior customer experience plays among top global brands. Continue reading Talkdesk raises $143 million in Series C funding
Companion Protect Pet Insurance to strengthen contact centre operations with Talkdesk CX Cloud
Talkdesk® announced Companion Protect™ selected Talkdesk CX Cloud™, an end-to-end contact centre solution on a single platform as its contact centre provider. Talkdesk CX Cloud will enable Companion Protect, a leading pet health insurance company, to create a seamless customer experience for pet parents. Continue reading Companion Protect Pet Insurance to strengthen contact centre operations with Talkdesk CX Cloud
Talkdesk Raises $100 Million to Power the Contact Centre of the Future
Talkdesk, the fastest growing Contact Centre as a Service provider announced $100 million in Series B funding led by Viking Global Investors with participation from existing investor DFJ. As the largest round ever raised for a private company in the contact center industry, the funding is strong validation of the company’s current performance and future potential. Continue reading Talkdesk Raises $100 Million to Power the Contact Centre of the Future
Glintt Selects Talkdesk to Improve Customer Service and Efficiency
Talkdesk, the enterprise contact centre platform announced Glintt, a leader in healthcare IT services, chose Talkdesk Enterprise Contact Center Platform to support their customer service operations. Continue reading Glintt Selects Talkdesk to Improve Customer Service and Efficiency
Talkdesk Launches AI Powered Product to Drive Better Inside Sales Conversations
Talkdesk, a leading intelligent contact center cloud platform, announced Talkdesk for Sales, a new offering for inside sales teams designed to drive more productive prospect conversations. Powered by AI, the Talkdesk for Sales product suite includes SalesAssistTM, power dialing, voicemail drop, local presence, Salesforce Sales Cloud integration, and more. Continue reading Talkdesk Launches AI Powered Product to Drive Better Inside Sales Conversations