Talkdesk, the leading intelligent cloud contact center platform, unveiled Talkdesk Context, a suite of products that provides up-to-the minute intelligence on customer self-service activity to live contact center agents, so they can quickly understand and resolve customer issues. Context Mobile is the first product to launch within the Talkdesk Context product suite. Continue reading Talkdesk Launches Context Mobile, First-in-Market Offering to Revolutionize Contact Centre Industry
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Talkdesk to Offer Fonolo’s Feature-Rich Call-Back Solution to their Customers
Fonolo is proud to now offer its cloud-based call-back solutions to a growing network of Talkdesk-powered contact centres, and is coming soon to AppConnect, the first enterprise app store. Talkdesk announced AppConnect earlier this year at Opentalk, their annual thought leadership event in San Francisco, and has since grown the platform to offer a wider range of contact centre apps. Continue reading Talkdesk to Offer Fonolo’s Feature-Rich Call-Back Solution to their Customers