Google has entered the contact centre market with the release of an AI platform supporting virtual agents and call analytics. Leading vendors were quick to adopt Google Contact Centre AI. Here is the roundup of the vendors so far. Continue reading Vendors adopting Google Contact Centre AI
Tag Archives: Twilio
Twilio Launches Studio, Enabling Companies to Accelerate their Customer Engagement Roadmaps
Twilio, the leading cloud communications platform announced Twilio Studio, a visual interface that allows companies to accelerate the development of world-class customer engagement applications. With Twilio Studio, software developers and cross-functional teams can collaborate to build a variety of engagement solutions, such as interactive voice response (IVR) systems, conversational messaging bots, or notification workflows in minutes instead of weeks. Continue reading Twilio Launches Studio, Enabling Companies to Accelerate their Customer Engagement Roadmaps
Twilio Study Finds Businesses Do Not Communicate As Well As They Think They Do
According to a new study released by Twilio, 81% of consumers complain that it is difficult to communicate with businesses, but only 34% of businesses acknowledge room for improvement. While most businesses focus their efforts on delivering a great product, too few businesses recognize the significant impact the communications experience has on their brand and revenue. Continue reading Twilio Study Finds Businesses Do Not Communicate As Well As They Think They Do