Verint®, The Customer Engagement Company™, today announced it has ranked as Frost & Sullivan Asia Pacific’s latest market share leader for contact centre applications,1 as well as received the “2018 Customer Contact Optimisation Solutions Vendor of the Year” award. Continue reading Verint Named Frost & Sullivan Asia Pacific’s Market Share Leader and Vendor of the Year for Pioneering and Innovating Customer Engagement
Tag Archives: Verint
Verint Community Modernizes Self-Service, Driving Deeper Customer Relationships
Verint®, The Customer Engagement Company™ announced enhancements to its Community™ solution, available in the cloud or on-premises. The Community solution is an important component of the company’s automated Intelligent Self-Service portfolio, which includes web self-service, knowledge management (KM), intelligent virtual assistant (IVA) and interactive voice response (IVR). Continue reading Verint Community Modernizes Self-Service, Driving Deeper Customer Relationships
Global Investment Bank Modernizes Customer Engagement with the Verint Cloud
Verint®, The Customer Engagement Company™, today announced that a leading multinational investment bank has selected the Verint cloud to modernize its customer engagement operations. Continue reading Global Investment Bank Modernizes Customer Engagement with the Verint Cloud
Verint’s Market Leading Cloud Workforce Engagement Software Deployed by Leading Global Furniture Retailer
Verint® announced that a top global furniture retailer, who was seeking a cloud customer engagement provider that could support an implementation project across many thousands of global contact center agents, has selected Verint for its scalable, feature-rich offerings, and cloud-savvy platform.* Continue reading Verint’s Market Leading Cloud Workforce Engagement Software Deployed by Leading Global Furniture Retailer
Verint Automation Changes How Customer Engagement Industry Thinks About Quality Management
Verint® announced the release of its new Automated Quality Management™ (AQM) solution, an integrated component of its market leading workforce optimization suite that can automate the entire quality management (QM) process, from scoring evaluations to assigning coaching. Continue reading Verint Automation Changes How Customer Engagement Industry Thinks About Quality Management
Verint Accelerates Power of Automation to Modernize and Simplify Customer Engagement
Verint® highlighted significant advances in automation innovation across its award-winning Customer Engagement™ portfolio, along with plans to launch new automation capabilities later this year. Leading enterprises recognize that the effective adoption and implementation of automation solutions within their customer engagement operations can be game-changing for the enterprise, yielding higher revenue, lower operating costs and greater customer satisfaction. Continue reading Verint Accelerates Power of Automation to Modernize and Simplify Customer Engagement