Verint’s Market Leading Cloud Workforce Engagement Software Deployed by Leading Global Furniture Retailer

Verint® announced that a top global furniture retailer, who was seeking a cloud customer engagement provider that could support an implementation project across many thousands of global contact center agents, has selected Verint for its scalable, feature-rich offerings, and cloud-savvy platform.*

This leading home furnishings provider chose Verint’s cloud workforce management (WFM) offerings to consolidate global systems, reduce operating costs and modernize employee engagement. Verint’s cloud workforce management solution and mobile app can help the furniture retailer reduce effort, improve processes and empower employees by consolidating the many separate and disparate business units and agents into one, unified offering and team. Verint’s cloud offerings also increase scalability, flexibility and global footprint to support the retailer’s projected growth goals.

“More customers are opting for customer engagement in the cloud, and Verint is committed to providing our solutions in whatever deployment model works best for our customers as they look to modernize their customer engagement operations,” says Verint’s President, Elan Moriah.

Verint offers a full range of deployment options—from cloud, to on-premises and hybrid—to support each customer’s unique requirements and help ensure that as organizations grow, their solutions grow with them. To meet today’s enterprise needs, Verint continues to enhance its entire customer engagement portfolio with cloud-ready applications from within its market-leading workforce engagement, voice of the customer, intelligent self-service, as well as fraud and compliance solution base.

* Investment in Verint’s cloud offerings began in June of this year, after attending an Engage™ Global Customer Conference, networking with existing Verint customers, participating in several interactive and informative workforce management forums, and ultimately concluding that Verint is a stronger partner than other leading cloud and WFM providers in the market.