Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, is one of the first contact centre providers to join Salesforce’s Bring Your Own Channel for Contact Center as a Service (BYOC for CCaaS) pilot program. Continue reading Vonage Expands Salesforce Service Cloud Voice Offering with Bring Your Own Channel for CCaaS Solution
Tag Archives: Vonage
Vonage Joins Forces with SAP to Accelerate Digital Transformation with Communications and Network APIs
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, announced a new collaboration with SAP SE focused on exploring generative AI and NextGen use cases using Vonage’s Application Programming Interface (API) platform and SAP Business AI. Continue reading Vonage Joins Forces with SAP to Accelerate Digital Transformation with Communications and Network APIs
Vonage Launches Intelligent SIP Capabilities
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has announced the launch of intelligent SIP capabilities for SIP Trunking customers. Continue reading Vonage Launches Intelligent SIP Capabilities
Endress+Hauser Chooses Vonage to enhance Customer and Agent Experience
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has announced that Endress+Hauser, a Swiss-based globally operating process and laboratory instrumentation and automation supplier, has chosen Vonage Contact Center for Service Cloud Voice to deliver consistent and personalised customer experience across all channels. Continue reading Endress+Hauser Chooses Vonage to enhance Customer and Agent Experience
Vonage Expands Salesforce Service Cloud Voice Offering with Einstein Integration
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has expanded its Vonage Premier for Service Cloud Voice solution to include integration with Salesforce Einstein Conversation Insights. Continue reading Vonage Expands Salesforce Service Cloud Voice Offering with Einstein Integration
Singtel partners with Vonage to accelerate global enterprise and telco innovation and digital transformation
Singtel announced it is partnering with Vonage, a global leader in cloud communications and a part of Ericsson, to help enterprises and telcos innovate and scale their services and solutions through Singtel’s industry-leading one-stop orchestration platform, Paragon. Continue reading Singtel partners with Vonage to accelerate global enterprise and telco innovation and digital transformation