Leading global business process outsourcing and customer experience expert Webhelp, is to create 60 jobs with the opening of a new office in Norrköping. Continue reading Webhelp Nordic to Open New Office in Sweden
Tag Archives: Webhelp
Webhelp and honeybee Form Partnership to Revolutionise Contact Centre Sales Operations
honeybee, a pioneer set to transform the way people buy and sell, has announced a partnership with Webhelp, one of the world’s leading customer experience and business process outsourcers. The collaboration will see Webhelp introducing the honeybee solution into contact centres across the globe, improving the customer journey for organisations in a wide range of regions and industries. Continue reading Webhelp and honeybee Form Partnership to Revolutionise Contact Centre Sales Operations
Webhelp Acquires Leading Voice and Speech Technology Company Telecats
Webhelp Netherlands, a leading player in the transformation of customer experiences, is pleased to announce the acquisition of Telecats, a company specialised in the deployment of voice and speech technology. Customer experiences and business processes are changing rapidly due to the increasing use of technology. Continue reading Webhelp Acquires Leading Voice and Speech Technology Company Telecats
Webhelp Enters Russian-Speaking Market with Expansion Into Latvia
Leading global business process outsourcing and customer experience expert Webhelp, has announced plans to expand its business with the addition of a new site in the capital of Latvia, Riga. Continue reading Webhelp Enters Russian-Speaking Market with Expansion Into Latvia
New Webhelp Site Opened By Madagascar’s President
President of the Republic of Madagascar, Hery Rajaonarumampianina, has inaugurated the new offices of leading global customer experience expert, Webhelp. Webhelp launched itself in Madagascar in April 2013. Since that time the business has grown rapidly from 60 colleagues to more than 300 today and serves 12 clients in the telecommunications, e-commerce and travel industries. Continue reading New Webhelp Site Opened By Madagascar’s President
Vodafone to create 300 new jobs with Webhelp
Vodafone will be creating 300 new customer service roles over the next two years at the Kilmarnock and Cardiff sites of Webhelp, the leading global customer experience and business process outsourcing company. Continue reading Vodafone to create 300 new jobs with Webhelp
Webhelp Starts Partnership with Facilities Management Team at the Co-Op
Leading global BPO and customer experience expert, Webhelp, is pleased to announce that as of the 1st Of April 2017 it will begin to provide the National Operations Centre service for the Co-op Group Facilities Team. The new service will focus on a combination of voice, webchat and email customer communication. The contract will be handled from Webhelp’s Derby site. Continue reading Webhelp Starts Partnership with Facilities Management Team at the Co-Op
Webhelp acquires German company Ocon
Webhelp, global provider of business process outsourcing services, has announced the acquisition of Ocon Office Concept GmbH, a state of the art BPO service center in Stuttgart, Germany with excellent technical expertise. Completion of the transaction is expected to be the end of March 2017, subject to authorisation from the relevant authorities. Continue reading Webhelp acquires German company Ocon
Webhelp Announces Debt Refinancing
Webhelp, a global leader in business process outsourcing (BPO), has announced the closing of a €75m add-on and a re-pricing of its existing €560m First Lien Term Loan Facilities. Pro forma for the new raise, the total First Lien Term Facilities are €635m. The transaction optimises Webhelp’s financing structure by decreasing annual interest expense as well as providing strong liquidity for its next phase of growth and expansion. Continue reading Webhelp Announces Debt Refinancing
Webhelp Named as Key Partner for Global Food Sales Initiative Gourming
Webhelp has been selected as the financial transaction and customer experience partner for the new Gourming initiative launched in Paris on January 18. Continue reading Webhelp Named as Key Partner for Global Food Sales Initiative Gourming
Sky’s Kay Burley Thanks Webhelp’s Falkirk Team for Helping to Launch Sky Mobile
PRESS RELEASE: Sky TV News presenter Kay Burley paid a surprise visit to Webhelp’s offices in Falkirk last week to thank the team for the work they’ve done to support the launch of Sky Mobile. Continue reading Sky’s Kay Burley Thanks Webhelp’s Falkirk Team for Helping to Launch Sky Mobile
Westminster MP Congratulates Webhelp and easyJet
Westminster MP for Argyll & Bute, Brendan O’Hara, has congratulated Webhelp and easyJet for their commitment to the community, following the news that Webhelp has secured a contract with the leading European airline, which safeguards 23 jobs and creates a further 14 at the Rothesay site. Continue reading Westminster MP Congratulates Webhelp and easyJet
Webhelp Partners with Recast.AI to Develop ChatBot and AI Offering
Leading global business process and customer experience outsourcer Webhelp, has announced a new partnership with Recast.AI that will allow the customer experience outsourcer to develop its ChatBot and artificial intelligence capabilities. The partnership will bring together two leaders in their respective fields to ensure the power of artificial intelligence is harnessed and exploited to drive forward the customer experience industry. Continue reading Webhelp Partners with Recast.AI to Develop ChatBot and AI Offering
Webhelp announces Acquisition of MyStudioFactory
Webhelp, has announced a partnership with top French digital strategy and implementation firm, MyStudioFactory. MyStudioFactory is a market leader in designing and implementing mobile user experience solutions and app development and will ensure Webhelp can offer a seamless digital customer experience solution to its clients. Continue reading Webhelp announces Acquisition of MyStudioFactory
Webhelp’s Expansion Continues with a Further 190 Jobs in Scotland
PRESS RELEASE: Webhelp, has announced plans to recruit up to a further 190 people across four sites in Scotland by the end of the year. This new recruitment drive comes on top of the 80 jobs announced for the Falkirk site last month and the 14 new positions in Rothesay created earlier this month. This latest demand is for customer service advisors and team leaders at Webhelp’s sites in Glasgow, Kilmarnock, Greenock and Dunoon. Continue reading Webhelp’s Expansion Continues with a Further 190 Jobs in Scotland