Tag Archives: Webhelp

Webhelp and honeybee Form Partnership to Revolutionise Contact Centre Sales Operations

honeybee, a pioneer set to transform the way people buy and sell, has announced a partnership with Webhelp, one of the world’s leading customer experience and business process outsourcers. The collaboration will see Webhelp introducing the honeybee solution into contact centres across the globe, improving the customer journey for organisations in a wide range of regions and industries. Continue reading Webhelp and honeybee Form Partnership to Revolutionise Contact Centre Sales Operations

Webhelp Acquires Leading Voice and Speech Technology Company Telecats

Webhelp Netherlands, a leading player in the transformation of customer experiences, is pleased to announce the acquisition of Telecats, a company specialised in the deployment of voice and speech technology. Customer experiences and business processes are changing rapidly due to the increasing use of technology. Continue reading Webhelp Acquires Leading Voice and Speech Technology Company Telecats

New Webhelp Site Opened By Madagascar’s President

President of the Republic of Madagascar, Hery Rajaonarumampianina, has inaugurated the new offices of leading global customer experience expert, Webhelp. Webhelp launched itself in Madagascar in April 2013. Since that time the business has grown rapidly from 60 colleagues to more than 300 today and serves 12 clients in the telecommunications, e-commerce and travel industries. Continue reading New Webhelp Site Opened By Madagascar’s President

Webhelp Starts Partnership with Facilities Management Team at the Co-Op

Leading global BPO and customer experience expert, Webhelp, is pleased to announce that as of the 1st Of April 2017 it will begin to provide the National Operations Centre service for the Co-op Group Facilities Team. The new service will focus on a combination of voice, webchat and email customer communication. The contract will be handled from Webhelp’s Derby site. Continue reading Webhelp Starts Partnership with Facilities Management Team at the Co-Op

Webhelp acquires German company Ocon

Webhelp, global provider of business process outsourcing services, has announced the acquisition of Ocon Office Concept GmbH, a state of the art BPO service center in Stuttgart, Germany with excellent technical expertise. Completion of the transaction is expected to be the end of March 2017, subject to authorisation from the relevant authorities. Continue reading Webhelp acquires German company Ocon

Webhelp Announces Debt Refinancing

Webhelp, a global leader in business process outsourcing (BPO), has announced the closing of a €75m add-on and a re-pricing of its existing €560m First Lien Term Loan Facilities. Pro forma for the new raise, the total First Lien Term Facilities are €635m. The transaction optimises Webhelp’s financing structure by decreasing annual interest expense as well as providing strong liquidity for its next phase of growth and expansion. Continue reading Webhelp Announces Debt Refinancing

Webhelp Partners with Recast.AI to Develop ChatBot and AI Offering

Leading global business process and customer experience outsourcer Webhelp, has announced a new partnership with Recast.AI that will allow the customer experience outsourcer to develop its ChatBot and artificial intelligence capabilities. The partnership will bring together two leaders in their respective fields to ensure the power of artificial intelligence is harnessed and exploited to drive forward the customer experience industry. Continue reading Webhelp Partners with Recast.AI to Develop ChatBot and AI Offering

Webhelp announces Acquisition of MyStudioFactory

Webhelp, has announced a partnership with top French digital strategy and implementation firm, MyStudioFactory. MyStudioFactory is a market leader in designing and implementing mobile user experience solutions and app development and will ensure Webhelp can offer a seamless digital customer experience solution to its clients. Continue reading Webhelp announces Acquisition of MyStudioFactory

Webhelp’s Expansion Continues with a Further 190 Jobs in Scotland

Webhelp's Greenock Contact Centre.
Webhelp’s Greenock Contact Centre.

PRESS RELEASE: Webhelp, has announced plans to recruit up to a further 190 people across four sites in Scotland by the end of the year. This new recruitment drive comes on top of the 80 jobs announced for the Falkirk site last month and the 14 new positions in Rothesay created earlier this month. This latest demand is for customer service advisors and team leaders at Webhelp’s sites in Glasgow, Kilmarnock, Greenock and Dunoon. Continue reading Webhelp’s Expansion Continues with a Further 190 Jobs in Scotland