Tag Archives: Webhelp

Webhelp Expands into the Healthcare Sector with the Acquisition of Direct Medica

Leading global customer experience and business process outsourcing expert, Webhelp, has acquired a majority stake in leading French health care sector customer relationship management firm, Direct Medica. Webhelp has signed an exclusive agreement for the acquisition of Direct Medica, which is expected tobe finalised by the end of July 2017. Continue reading Webhelp Expands into the Healthcare Sector with the Acquisition of Direct Medica

Multilingual Hubs – When Two Heads Are Not Better Than One

The phrase ‘two heads are better than one’ is commonly accepted in the context of collaborative working and idea sharing, but when it comes to maintaining service consistency and reducing costs in a multilingual contact centre environment, the fewer heads the better. And Netflix’s recent announcement that it would be creating 400 multilingual roles in its customer contact centre in the Netherlands is evidence that multilingual ‘heads’ are highly prized. Continue reading Multilingual Hubs – When Two Heads Are Not Better Than One

Webhelp Delivers Improved Customer Experience with Development of Bespoke Performance Compass

Leading global customer experience and business process outsourcing company, Webhelp, has developed a new tool that allows it to monitor and manage the performance of its advisors in a consistent way across the business and ensure they are receiving the right coaching and development. Continue reading Webhelp Delivers Improved Customer Experience with Development of Bespoke Performance Compass

Webhelp and honeybee Form Partnership to Revolutionise Contact Centre Sales Operations

honeybee, a pioneer set to transform the way people buy and sell, has announced a partnership with Webhelp, one of the world’s leading customer experience and business process outsourcers. The collaboration will see Webhelp introducing the honeybee solution into contact centres across the globe, improving the customer journey for organisations in a wide range of regions and industries. Continue reading Webhelp and honeybee Form Partnership to Revolutionise Contact Centre Sales Operations

Webhelp Acquires Leading Voice and Speech Technology Company Telecats

Webhelp Netherlands, a leading player in the transformation of customer experiences, is pleased to announce the acquisition of Telecats, a company specialised in the deployment of voice and speech technology. Customer experiences and business processes are changing rapidly due to the increasing use of technology. Continue reading Webhelp Acquires Leading Voice and Speech Technology Company Telecats

New Webhelp Site Opened By Madagascar’s President

President of the Republic of Madagascar, Hery Rajaonarumampianina, has inaugurated the new offices of leading global customer experience expert, Webhelp. Webhelp launched itself in Madagascar in April 2013. Since that time the business has grown rapidly from 60 colleagues to more than 300 today and serves 12 clients in the telecommunications, e-commerce and travel industries. Continue reading New Webhelp Site Opened By Madagascar’s President