Zendesk, a global leader in AI-powered service, announced that it has signed a definitive agreement to acquire Local Measure, a leading provider of CCaaS and advanced voice solutions and a long-time AWS partner. Continue reading Zendesk to Acquire Local Measure, Expanding AI-Powered Voice
Tag Archives: Zendesk
Zendesk 2025 CX Trends Report: Human-Centric AI Drives Loyalty
Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions that feel more human, personalised, and engaging than ever before. Continue reading Zendesk 2025 CX Trends Report: Human-Centric AI Drives Loyalty
Zendesk Launches Flexible Pricing for Customized AI Journeys
Zendesk introduced their market-leading AI Dynamic Pricing Plan, a flexible pricing and usage approach designed to make AI in service more accessible and adaptable for businesses. Continue reading Zendesk Launches Flexible Pricing for Customized AI Journeys
Zendesk builds on complete service solution to strengthen human and AI partnership
Zendesk introduced a series of innovations, including AI-powered agents for omnichannel support, enhanced agent copilot, powerful voice, and agent builder. Continue reading Zendesk builds on complete service solution to strengthen human and AI partnership
Over half of CX leaders feel wait times will be eliminated in as little as three years
CX leaders are planning to operate in a radically different landscape in as little as three years, according to a new study of over 1,300 senior CX leaders from Zendesk. Over two-thirds (68%) of those in the UK expect an end to traditional CX as we know it, giving way to radically different industry dynamics. Continue reading Over half of CX leaders feel wait times will be eliminated in as little as three years
Ventrica Announces Strategic Partnership with Zendesk
Ventrica, the leading Business Process Outsourcing specialist is entering a partnership with Zendesk. Continue reading Ventrica Announces Strategic Partnership with Zendesk