Assembled announced its collaboration with Zoom Video Communications, Inc., an industry-leading provider of cloud contact centre solutions. Continue reading Assembled Joins Forces with Zoom to Empower Contact Center Users with Intelligent Workforce Management
Tag Archives: Zoom
Verint and Zoom Expand Partnership to Elevate Customer Experience Across the Enterprise with Zoom Contact Center
Verint®, and Zoom Video Communications announced an expanded partnership to help organizations deliver exceptional customer experiences across the enterprise through the additional integration of the Verint Customer Engagement Platform with Zoom Contact Center. Continue reading Verint and Zoom Expand Partnership to Elevate Customer Experience Across the Enterprise with Zoom Contact Center
CallMiner Announces New Zoom Integrations to Uncover Insights and Improve Customer Experience
CallMiner, the leading provider of conversation intelligence to drive business improvement, announced new integrations with Zoom Contact Center and Zoom Phone that expand the conversation types that can be ingested and analysed by the CallMiner platform, helping enable organizations to continuously measure, report on, and improve customer experience (CX). Continue reading CallMiner Announces New Zoom Integrations to Uncover Insights and Improve Customer Experience
Eleveo Integrates Its Workforce Optimization Suite With Zoom Contact Center
Eleveo has joined Zoom’s ISV Partner Program and is integrating its Workforce Optimization (WFO) software suite with Zoom Contact Center, the company’s omnichannel cloud contact centre platform. Continue reading Eleveo Integrates Its Workforce Optimization Suite With Zoom Contact Center
UserTesting Joins the Zoom ISV Partner Program
UserTesting, a leader in video-based human insight, today announced a partnership with Zoom Video Communications, Inc. as part of the Zoom ISV Partner Program. Live Conversation, a feature of the UserTesting® Human Insight Platform, integrates Zoom video to give companies the ability to speak with customers live, in real time. Continue reading UserTesting Joins the Zoom ISV Partner Program
Observe.AI Partners With Zoom to Fuel Contact Centre Users With Conversation Intelligence
Observe.AI, the most robust conversation intelligence platform for boosting contact centre performance, announced it has joined forces with Zoom Video Communications, Inc. to usher in the next era of AI-powered growth for omnichannel contact centres. Continue reading Observe.AI Partners With Zoom to Fuel Contact Centre Users With Conversation Intelligence