Parseq appoints new sales director to drive contact centre market growth

Business process outsourcer Parseq has appointed Phil Crossley as Sales Director, bringing more than 20 years’ experience to its growing Contact Centre division.

Contact Centre CLUB

Phil will capitalise on his significant business development track record to drive opportunities across the company’s existing and target markets, including retail, utilities and financial services.

Before joining Parseq, Phil was executive vice president at Teleperformance, responsible for business development and strategic accounts within the UK and South Africa. Prior to that, he held senior sales positions at Capita and Arvato.

Phil comes onboard after a strong 2017 for Parseq’s Contact Centre arm. Last year it invested £1.5 million in its people, new technology and facility upgrades.

In addition, the division’s partnership with British Gas Hive was highly commended at December’s European Contact Centre and Customer Service Awards (ECCCSA) in the ‘Outsourcing Partnership of the Year’ category.

Commenting on his appointment, Phil said: “In a competitive climate, where quality of proposition is converging and consumer expectations are rising, the delivery of exceptional customer experience has become an essential differentiator for brands. I’m looking forward to creating a pipeline of opportunities that match Parseq’s ambition and upward trajectory, so the business can continue to support organisations as they face this challenge head on.

“One of Parseq’s biggest strengths is its ability to quickly adapt to the evolving needs of clients, operating in a broad range of sectors. This means the opportunities we have as a business are limitless. As we grow, I want to ensure that this is retained, so we can deliver truly bespoke, insight driven experiences that cultivate customer loyalty and value.”

Graham Stein, managing director of Parseq’s Contact Centre division, added: “We are excited to hit the ground running this year and are thrilled to welcome Phil to the team. His experience and business development credentials will be an indispensable asset to the company as we grow.

“Our aim is to keep providing exceptional value for our clients’ businesses and showcase our innovation and agility. I have every confidence that Phil will excel in his role as we look to a successful 2018.”

In addition to its advanced contact centre services, which process over 70 million interactions annually, Parseq provides a number of complete business processing services, handling over £15bn in electronic payments and digitising over 25 million customer correspondences every year.