Capita Communications and Control Solutions announces that it has been awarded a contract to deliver its command and control system to the Police Service of Northern Ireland (PSNI), following a competitive tender process. Continue reading The Police Service of Northern Ireland selects Capita to deliver its new command and control system
Daily Archives: February 27, 2018
Aspect Software and CallMiner partner to bring greater MiFID compliance to financial service markets
Aspect Software, a leading provider of customer engagement, workforce optimisation, and self-service solutions and CallMiner, a leading provider of award-winning speech and customer engagement analytics, have announced a joint solution to help financial services organisations meet the compliance regulations of the Markets in Financial Instruments Directive II (MiFID II). Continue reading Aspect Software and CallMiner partner to bring greater MiFID compliance to financial service markets
The future of voice – a six step survival guide for contact centers
According to Annika Edberg at Teleopti, voice is no longer the endangered species many would have us believe. It all comes down to adaptability and flexible workforce management (WFM)… Continue reading The future of voice – a six step survival guide for contact centers
Nuance Honored at The 2018 Stevie Awards as a Leader in Intelligent Customer Engagement Solutions
Nuance announced the company earned multiple Stevie® Awards for Sales & Customer Service. Nuance, the pioneer and leader in conversational and cognitive AI innovations, was recognized as a finalist in six categories for innovation and excellence at a February 23rd gala held in Las Vegas, NV. Continue reading Nuance Honored at The 2018 Stevie Awards as a Leader in Intelligent Customer Engagement Solutions
Upstream Works Software Announces New Partnership with CAE
Upstream Works Software announced a new partnership with CAE Technology Services Ltd., to effectively deliver integrated customer experience solutions on the Cisco Collaboration platform for clients in European markets. Together, we’re making it easier and faster to deploy customer engagement solutions. Continue reading Upstream Works Software Announces New Partnership with CAE
Automation Anywhere Unveils Industry’s Most Comprehensive Global Customer Success Program
Automation Anywhere, the largest enterprise software provider in Robotic Process Automation (RPA), has announced the formal launch of its global customer success program – Automation Anywhere Plus. This umbrella program combines a wide range of existing services with newly introduced offerings, delivering the most comprehensive set of services and the industry’s largest team completely dedicated to customer success. Continue reading Automation Anywhere Unveils Industry’s Most Comprehensive Global Customer Success Program