Manchester & Hong Kong based Isher Capital, the private equity firm for the contact centre industry based in Manchester and Hong Kong, is on the acquisition trail with a £20m warchest. The firm, which includes in its portfolio alldayPA, myalldayPA and ADP Call Centres amongst others, is aiming to drive revenue from its contact centre businesses from £30m to £100m. Continue reading Contact Centre Private Equity House on the Acquisition Trail with £20m Warchest
Daily Archives: February 1, 2018
DXC Technology Launches Agile Process Automation to Transform Business Processes with Data Discovery Robotics
DXC Technology, the world’s leading independent, end-to-end IT services company announced the launch of DXC Agile Process Automation (APA), a new digital platform that combines cloud and robotic process automation (RPA) with embedded artificial intelligence (AI) to enhance a company’s business processes. Continue reading DXC Technology Launches Agile Process Automation to Transform Business Processes with Data Discovery Robotics
Companies Anticipate Need for Massive Change to Win in Digital Economy
A new report released today by Harvard Business Review Analytic Services in association with DXC Technology, the world’s leading independent, end-to-end IT services company, reveals that companies expect pressures from digital technology disruption to accelerate and intensify, yet worry that organizational inertia and resistance to change will hold them back. Continue reading Companies Anticipate Need for Massive Change to Win in Digital Economy
Parseq appoints new sales director to drive contact centre market growth
Business process outsourcer Parseq has appointed Phil Crossley as Sales Director, bringing more than 20 years’ experience to its growing Contact Centre division. Continue reading Parseq appoints new sales director to drive contact centre market growth
Clarizen research shows 70% of companies have staff working from home or remotely and need collaborative tools
New research from Clarizen, a global leader in collaborative work management software, shows 70% of businesses across the world have employees working from home and remotely – with the vast majority needing collaborative tools to ensure their workforces are coordinated in terms of tasks, objectives and priorities. Continue reading Clarizen research shows 70% of companies have staff working from home or remotely and need collaborative tools
NICE Wins TMC Awards for Innovation and Excellence in Unified Communications
NICE announced that TMC, a global integrated media company, has presented NICE with awards in two categories. NICE Robotic Process Automation (RPA) won the 2017 TMC Labs Innovation award, while NICE Quality Central™ received the 2017 Unified Communications Excellence Award. Continue reading NICE Wins TMC Awards for Innovation and Excellence in Unified Communications