Aspect Software has announced a partnership with the UK’s fastest growing retailer, Lidl UK, to deliver a fully automated, AI-powered, Facebook Messenger chatbot, which will help UK customers easily select the best wine for their meal or moment. Lidl’s new chatbot – named Margot – will become Lidl shoppers’ virtual wine consultant at the tap of a screen. Continue reading Lidl UK launches AI wine chatbot to UK customers with Aspect Software
Monthly Archives: January 2018
SAP to Acquire Callidus Software Inc., Will Offer Comprehensive “Front Office” Suite
SAP SE and Callidus Software Inc. (doing business as CallidusCloud®) announced that SAP America, Inc. has entered into an agreement to acquire CallidusCloud, the leader in cloud-based Lead to Money (Quote-to-Cash) solutions. Continue reading SAP to Acquire Callidus Software Inc., Will Offer Comprehensive “Front Office” Suite
Noble Systems Brings Customer Experience Technologies for the Collections Industry to RMA 2018
Noble Systems, a global leader in omnichannel contact center technology solutions, will be showcasing its industry-leading Customer Experience solutions at the Receivables Management Association’s 2018 Annual Conference in Las Vegas (Feb 6-8). Continue reading Noble Systems Brings Customer Experience Technologies for the Collections Industry to RMA 2018
Leading contact centre outlines its 2018 industry predictions
The customer experience industry is changing at an unprecedented pace and businesses must prepare for dynamic developments throughout the coming year. Continue reading Leading contact centre outlines its 2018 industry predictions
8 Ways to make homeworking a successful option for your contact centre, from Puzzel
Colin Hay at Puzzel argues the case for a flexible approach to resources and shares eight top tips for turning successful homeworking into reality… Continue reading 8 Ways to make homeworking a successful option for your contact centre, from Puzzel
SugarCRM Releases the World’s Most Beautiful CRM
SugarCRM, announced a visually transformed version of its platform that takes CRM out of the legacy world of clunky enterprise software. As part of the company’s Winter ‘18 release of SugarⓇ Cloud, the new interface will give Sugar users an improved experience that mirrors the rest of their digital lives. Continue reading SugarCRM Releases the World’s Most Beautiful CRM
Ribbon Communications Appoints Tony Scarfo Executive Vice President of Products and R&D
Ribbon Communications, a global leader in secure and intelligent cloud communications, announced that it has appointed veteran industry leader Tony Scarfo as Executive Vice President of Products and Research & Development (R&D), responsible for the company’s Product Lifecycle Management and solutions roadmap strategy. Continue reading Ribbon Communications Appoints Tony Scarfo Executive Vice President of Products and R&D
Empirix OneSight Solution Boasts DevConnect Certification
Empirix, the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time, is proud to announce its Avaya DevConnect certification. This certification is available for its IT service management (ITSM) platform, OneSight, to monitor the Avaya Aura® platform. Continue reading Empirix OneSight Solution Boasts DevConnect Certification
Meeting Room Growth in 2018 Will Continue to Drive Enterprise Collaboration
BlueJeans Network, the first cloud service to connect desktops, mobile devices and room systems in one video meeting, today announced that its BlueJeans Rooms with Dolby Conference Phone has enjoyed a 63 percent increase in demand during the first six months of availability. Continue reading Meeting Room Growth in 2018 Will Continue to Drive Enterprise Collaboration
Connect Managed Services acquires Amazon Connect provider CoolHarbour and the assets of US based UVN
Connect Managed Services announces the completion of two significant acquisitions. The first is CoolHarbour, a specialist customer engagement and unified communications consultancy and systems integrator and the second being the assets and technical teams of US based, UVN. Financials of the deals have not been disclosed. Connect Managed Services is backed by, mid-market private equity investor, LDC. Continue reading Connect Managed Services acquires Amazon Connect provider CoolHarbour and the assets of US based UVN