Lidl UK launches AI wine chatbot to UK customers with Aspect Software

Aspect Software has announced a partnership with the UK’s fastest growing retailer, Lidl UK, to deliver a fully automated, AI-powered, Facebook Messenger chatbot, which will help UK customers easily select the best wine for their meal or moment. Lidl’s new chatbot – named Margot – will become Lidl shoppers’ virtual wine consultant at the tap of a screen. Continue reading Lidl UK launches AI wine chatbot to UK customers with Aspect Software

Noble Systems Brings Customer Experience Technologies for the Collections Industry to RMA 2018

Noble Systems, a global leader in omnichannel contact center technology solutions, will be showcasing its industry-leading Customer Experience solutions at the Receivables Management Association’s 2018 Annual Conference in Las Vegas (Feb 6-8). Continue reading Noble Systems Brings Customer Experience Technologies for the Collections Industry to RMA 2018

Ribbon Communications Appoints Tony Scarfo Executive Vice President of Products and R&D

Ribbon Communications, a global leader in secure and intelligent cloud communications, announced that it has appointed veteran industry leader Tony Scarfo as Executive Vice President of Products and Research & Development (R&D), responsible for the company’s Product Lifecycle Management and solutions roadmap strategy. Continue reading Ribbon Communications Appoints Tony Scarfo Executive Vice President of Products and R&D

Empirix OneSight Solution Boasts DevConnect Certification

Empirix, the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time, is proud to announce its Avaya DevConnect certification. This certification is available for its IT service management (ITSM) platform, OneSight, to monitor the Avaya Aura® platform. Continue reading Empirix OneSight Solution Boasts DevConnect Certification

Connect Managed Services acquires Amazon Connect provider CoolHarbour and the assets of US based UVN

Connect Managed Services announces the completion of two significant acquisitions. The first is CoolHarbour, a specialist customer engagement and unified communications consultancy and systems integrator and the second being the assets and technical teams of US based, UVN. Financials of the deals have not been disclosed. Connect Managed Services is backed by, mid-market private equity investor, LDC. Continue reading Connect Managed Services acquires Amazon Connect provider CoolHarbour and the assets of US based UVN

AVAYA AVA Brings AI to Life for a Better Customer Experience

Avaya announced advancements in delivering and integrating AI technologies into contact centres to improve the customer experience. Avaya Ava™, a new AI architecture including natural language processing, machine learning and innovative analytics, enables effortless customer engagement through social media and messaging platforms. Avaya Ava is a cloud, messaging-agnostic solution that offers new AI capabilities for social messaging integration and automation of digital interactions. Continue reading AVAYA AVA Brings AI to Life for a Better Customer Experience

Avaya Announces UC Experience Everywhere with New Collaboration and Desktop Offerings

Avaya announced that more end users can realise the benefits of true unified communications, now enabled by compelling enhancements to its signature user experience, Avaya Equinox®. Already known for creating seamless communication experiences across applications, browsers, and the devices people use every day in and out of the enterprise, Avaya Equinox delivers new features and capabilities for team collaboration and conferencing. Continue reading Avaya Announces UC Experience Everywhere with New Collaboration and Desktop Offerings

Avaya A.I.Connect Initiative Evolves with New Members

Avaya announced the A.I.Connect initiative has expanded with three new partners. Salesforce, eGain and Sabio are among the first companies offering or integrating third party artificial intelligence (AI) solutions for this initiative, a growing Avaya ecosystem of companies collaborating on the use of AI and machine learning technologies in enterprise communications. Continue reading Avaya A.I.Connect Initiative Evolves with New Members

Mtel Bulgaria selects Amdocs to Drive Unified Customer Experience and Commerce in the Digital Society

Amdocs announced that Mtel, Bulgaria’s leading mobile, fixed, broadband and IPTV services provider, is transforming the digital commerce and care experience of its more than four million subscribers through its 200+ retail stores, call centers. Leveraging the new Amdocs DigitalONE platform, Mtel will gain a 360 degree customer view with intelligence-driven, contextual and tailored customer engagements which will help differentiate the company with today’s digitally savvy consumers. Continue reading Mtel Bulgaria selects Amdocs to Drive Unified Customer Experience and Commerce in the Digital Society