Lidl UK launches AI wine chatbot to UK customers with Aspect Software

Aspect Software has announced a partnership with the UK’s fastest growing retailer, Lidl UK, to deliver a fully automated, AI-powered, Facebook Messenger chatbot, which will help UK customers easily select the best wine for their meal or moment. Lidl’s new chatbot – named Margot – will become Lidl shoppers’ virtual wine consultant at the tap of a screen. Continue reading Lidl UK launches AI wine chatbot to UK customers with Aspect Software

Noble Systems Brings Customer Experience Technologies for the Collections Industry to RMA 2018

Noble Systems, a global leader in omnichannel contact center technology solutions, will be showcasing its industry-leading Customer Experience solutions at the Receivables Management Association’s 2018 Annual Conference in Las Vegas (Feb 6-8). Continue reading Noble Systems Brings Customer Experience Technologies for the Collections Industry to RMA 2018

Ribbon Communications Appoints Tony Scarfo Executive Vice President of Products and R&D

Ribbon Communications, a global leader in secure and intelligent cloud communications, announced that it has appointed veteran industry leader Tony Scarfo as Executive Vice President of Products and Research & Development (R&D), responsible for the company’s Product Lifecycle Management and solutions roadmap strategy. Continue reading Ribbon Communications Appoints Tony Scarfo Executive Vice President of Products and R&D