NatWest has announced that it’s in advanced testing of an AI powered ‘digital human’, which could in future be used as an additional way for customers to get answers to basic banking queries. Continue reading NatWest begins testing AI driven ‘digital human’ in banking first
Rail passengers in East Anglia are to receive round-the-clock help from Greater Anglia as it’s Norwich-based Customer Contact Centre moves to a 24/7 operation. Continue reading 24/7 assistance for Greater Anglia customers as Norwich Contact Centre operates round-the-clock
Pegasystems, a leader in customer engagement software, and Idio, a demand orchestration platform for B2B marketing, today announced a strategic partnership that will enable business-to-business (B2B) organizations to present the most relevant content that accelerates customer buying journeys. Continue reading Pegasystems and Idio Partner to Infuse AI-Driven Next-Best Content Across B2B Customer Journeys
Noble Systems, a global leader in omnichannel contact centre technology solutions, has announced the dates of its 2018 Select Noble Users Group (SNUG) Conference series. The conferences help Noble’s users “get connected” to their Noble products and collaborate with other users, so they can work faster and smarter, lower costs and optimise results.
Noble Systems hosts the SNUG Conferences in three regions, including the Americas, APAC and EMEA. The 2018 conference dates and locations are:
- Americas – 25 – 27 April, Sandpearl Resort in Clearwater Beach, Florida
- EMEA – 20 – 21 June, The Intercontinental in Dublin, Ireland
- APAC – 24 – 25 October, The Intercontinental (Rialto) in Melbourne, Australia
“Through the SNUG Conference’s educational sessions, interactive workshops and networking events, our attendees share information and experiences and discover how they can leverage their Noble technologies to meet the challenges of today’s communication environments” says Colin Chave, General Manager, Noble Systems EMEA. “Our clients find tremendous value in getting connected to their systems, to other users and to our team as their technology partner”.
Key areas of focus at SNUG 2018 will include case studies and best practices for the company’s solutions for contact centre, analytics, workforce management and compliance, with an emphasis on application-focused discussion groups and interactive panels. The SNUG conferences combine business experts, industry leaders and product specialists in an environment that promotes knowledge sharing among users so they can engage with their customers, streamline processes and reduce costs. Learn more on the SNUG 2018 Conference website.
IAOP® announced its annual Global Outsourcing 100® and World’s Best Outsourcing Advisors lists. The lists were released during IAOP’s OWS18, held at the Renaissance Orlando at SeaWorld, in Orlando, Florida. Continue reading IAOP Releases the 2018 Global Outsourcing 100 and World’s Best Outsourcing Advisors
LivePerson, a global leader in cloud mobile and business messaging, announced major customer wins and new executive hires, alongside record demand in the fourth quarter, which includes the largest contract in the company’s history, worth more than $20 million over its lifetime. Continue reading LivePerson announces record-breaking deals, executive hires, rapid uptake of messaging platform
Robert Crutchington at Encoded takes a look under the bonnet of payments in contact centres and discusses five reasons why cloud-based solutions are best for business… Continue reading What lies behind your payment solution? 5 Reasons why Cloud is best, by Encoded
Ultracomms, a leading PCI DSS Level 1 accredited service provider, and Six Degrees, an international managed cloud service provider announced a new partnership to deliver a fully hosted, secure payment solution. Through this partnership, Ultracomms and Six Degrees offer PaySure, a new solution that can be seamlessly deployed within the telephony network to provide complete payment security and remove the contact centre from the scope of PCI DSS controls. Continue reading Ultracomms partners with Six Degrees to combat credit card fraud with new PaySure secure telephone payment solution
NICE inContact announced that Optus Business has signed a strategic partnership with NICE inContact to deliver NICE inContact CXone™ cloud customer experience platform throughout Australia. NICE inContact CXone empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations combining best- in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence — all on an Open Cloud Foundation. Continue reading Optus Business to Offer NICE inContact CXone™ Cloud Customer Experience Platform in Australia
Serenova announced two key changes to its executive team: CCaaS industry veteran Julian Critchfield has joined the company as Chief Operating Officer (COO); and Matt Despain, formerly Serenova’s Vice President of Product Management, has been appointed to Chief Product Officer (CPO). Continue reading Serenova Expands Executive Team to Drive Contact Center Innovation and Operational Excellence