Eckoh, the global provider of secure payment products and customer contact solutions, has since interim results on November 22nd 2017 secured six sizeable UK contract wins across the payments, insurance, healthcare and mobile telecoms sectors – the latter being a contract with one of the UK’s largest mobile network providers. Continue reading Eckoh secures six sizeable UK contracts
Daily Archives: February 6, 2018
Genesys PureCloud makes waves with more than 570 percent ROI in three years
Genesys® announced that businesses using the PureCloud® platform, a cloud-based omnichannel contact centre solution, can experience a positive return on investment (ROI), improved productivity, enhanced employee retention, and cost avoidance of previous solutions over a three-year period. Continue reading Genesys PureCloud makes waves with more than 570 percent ROI in three years
Insight 2018: Q&A with Geoff Land, Managing Director of Infinity CCS
Read our Q&A with Geoff Land, Managing Director of Infinity CCS… Continue reading Insight 2018: Q&A with Geoff Land, Managing Director of Infinity CCS
MSX International Boosts Customer Experience and Connects Global Workforce with RingCentral
RingCentral announced that MSX International (MSXI), a business process outsourcing company that provides technology-based services to enterprises, has selected RingCentral to provide a superior customer experience and connect its 6,000 global employees. Continue reading MSX International Boosts Customer Experience and Connects Global Workforce with RingCentral
Agility Becomes Avaya’s First Wholesale Partner in Ireland
Agility is a wholesale internet service provider currently delivering telecommunications and internet services to a vast number of resellers in Ireland and the UK. Continue reading Agility Becomes Avaya’s First Wholesale Partner in Ireland
Out with the old, in with the new – 5 old habits to consign to history
According to Jeremy Hamill-Keays, old habits are hard to break and the use of technology is no different. Here, he recommends 5 approaches to contact center management that can be consigned to history… Continue reading Out with the old, in with the new – 5 old habits to consign to history