Verint®, The Customer Engagement Company™ announced its contact center workforce engagement offerings specifically designed for today’s small and medium-sized businesses (SMBs). Continue reading Verint Introduces New Line of Solutions for Growing SMB Market
Daily Archives: February 26, 2018
Daimler Financial Services is transforming the customer experience with emotionally intelligent digital humans
At the Mobile World Congress Daimler Financial Services presents a digital human concept called ‘Sarah’, which in the future will redefine the link between man and machine using artificial and emotional intelligence. ‘Sarah’ will be able to assist customers similar to a personal concierge, with the goal to offer the right information at the right time with a convenient and emotionally intelligent, digital touchpoint. Continue reading Daimler Financial Services is transforming the customer experience with emotionally intelligent digital humans
Soul Machines Builds Enterprise Traction, Signs Marquee Deals in Its Quest to Humanize Artificial Intelligence
Soul Machines, a developer of the world’s first Virtual Nervous System which brings intelligent, emotionally responsive digital humans “to life,” announced that it has entered into a new partnership with Daimler Financial Services. Continue reading Soul Machines Builds Enterprise Traction, Signs Marquee Deals in Its Quest to Humanize Artificial Intelligence
Nuance Introduces Significant Advancements to Market Leading Biometrics Solution; Security Suite Leverages AI to Curb Fraud Across Voice and Digital Channels
Nuance announced the next generation of Security Suite, a state-of-the-art biometric security solution for fraud prevention and authentication, and a key advancement to the Nuance Omni-Channel Customer Engagement Platform. Continue reading Nuance Introduces Significant Advancements to Market Leading Biometrics Solution; Security Suite Leverages AI to Curb Fraud Across Voice and Digital Channels
Mashreq Bank Selects Blue Prism to Drive Innovation Across All Banking Functions
In its efforts to continue pioneering innovative banking solutions, UAE’s leading financial institution, Mashreq, announced that it is working with Blue Prism to increase productivity, improve customer experiences and deliver new services. Continue reading Mashreq Bank Selects Blue Prism to Drive Innovation Across All Banking Functions
Sunday Times recognises Semafone for fast growing international sales
Semafone, the leading provider of data security and compliance solutions for contact centres, has been selected for the second time as one of the top 100 UK businesses on The Sunday Times Lloyds SME Export Track list. Continue reading Sunday Times recognises Semafone for fast growing international sales
DialogTech Launches Easily Deployable AI Call Scoring Solution for Marketing and Sales
DialogTech, the world’s leading provider of actionable marketing analytics for inbound calls announced the release of Conversation Insights™ Pro, a revolutionary new solution that makes DialogTech’s industry-leading AI technology easily accessible to any business that values calls. Continue reading DialogTech Launches Easily Deployable AI Call Scoring Solution for Marketing and Sales