IMImobile, a cloud communications software and solutions provider, has signed a partner agreement with KCOM – a leading provider of communications and IT services in the UK. IMImobile’s omnichannel chat solution, IMIchat, will allow KCOM’s contact centre clients to establish live two-way interactive messaging chats with customers across digital channels like SMS, Facebook Messenger, Twitter, and Webchat, alongside their existing voice channels. Continue reading KCOM signs reseller contract with IMImobile as demand for contact centre digital optimisation grows
Daily Archives: February 5, 2018
Diabolocom and xBrain partnership provides innovative AI solution aimed at helping dramatically improve customer experience
Diabolocom, an operator and cloud solutions provider for omnichannel customer interactions management, and xBrain, publisher of the satisfaction.AI conversational services technology, have announced a new partnership aiming to boost the development and use of artificial intelligence (AI) to help improve customer relationships. Continue reading Diabolocom and xBrain partnership provides innovative AI solution aimed at helping dramatically improve customer experience
Insight 2018: Q&A with Iain Banks, Regional VP International Markets, TTEC
Read our Q&A with Iain Banks, Regional VP International Markets, TTEC… Continue reading Insight 2018: Q&A with Iain Banks, Regional VP International Markets, TTEC
Noetica To Reveal How Predictive Dialling with 0% Dropped Calls is now Possible
Noetica – A British company, developing software products for the global contact centre market, will present ‘Responsible Outbound: Predictive Dialling with 0% Dropped Calls’ during a seminar at the Call & Contact Centre Expo, which takes place on 21st & 22nd March 2018, at Excel London. Continue reading Noetica To Reveal How Predictive Dialling with 0% Dropped Calls is now Possible
Rant & Rave goes global with Sage & MATCHESFASHION.COM
Rant & Rave, the UK leader in real-time customer engagement technology announced global contracts with two industry-leading businesses: Sage, the market leader in cloud business management solutions, and MATCHESFASHION.COM, the luxury fashion destination for men and women. Continue reading Rant & Rave goes global with Sage & MATCHESFASHION.COM
NICE inContact Extends AI Capability on CXone with Addition of Passage.AI Application on CXexchange
NICE inContact, a NICE business, announced that Passage.AI, a developer of artificial intelligence (AI) and natural language understanding/processing (NLU/P) technology, is part of the DEVone program and provides a conversational bot-building application integrated with NICE inContact CXone™, the world’s #1 cloud customer experience platform. Continue reading NICE inContact Extends AI Capability on CXone with Addition of Passage.AI Application on CXexchange