Noble Systems, a global leader in omnichannel contact centre technologies, announced that Servicing Solutions, a world-class loan servicing organisation specialising in primary and back up servicing and consulting, has selected the Noble Enterprise Contact Centre Solution to enhance the company’s customer service operations with advanced inbound/outbound communications, data and speech analytics, and compliance technologies.
“From day one, Servicing Solutions has been committed to investing in powerful technology that will support our primary objective of protecting the value of our clients’ brands, portfolios and investments,” said Louis Ochoa, President and CEO, Servicing Solutions. “Our selection of Noble is yet another example of this commitment, and I’m confident that it will enhance our already world-class loan servicing platform.”
Servicing Solutions is deploying the Noble Enterprise Contact Centre Solution for over 170 agents and management personnel, including applications for blended inbound and outbound communications, Noble’s agent desktop for process automation, digital recording, and interactive voice response (IVR). Additionally, Servicing Solutions is utilising Noble Conversations Analytics for post-call speech analysis, Noble Contact AI for contact optimisation modeling, and Noble Compliance Appliance for mobile calling regulatory compliance.
“We are excited to partner with Servicing Solutions to help them improve the performance of their customer service teams and to create a better experience for their customers,” said Chris Hodges, SVP of Sales and Marketing, Noble Systems. “Noble offers the most feature-rich contact centre solutions available, and is future-focused with consistent industry-leading advancements – such as our broad offering of agent engagement tools with process automation, analytics, and gamification.”
About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Engagement, and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, decisioning, workforce management, and gamification. With a portfolio of 160+ patents and growing, Noble leads the way in pioneering solutions for the contact centre market. For more information visit www.noblesystems.com