Aegis, a portfolio company of Capital Square Partners (CSP), and StarTek, both leading providers of outsourcing and technology services, have announced that they have completed a business combination transaction between the companies to create a leader in customer experience management. Continue reading AEGIS and STARTEK Conclude Transaction to Create Global Leader in Customer Experience Management
Daily Archives: July 23, 2018
Is your contact centre missing the latest evolution of Cloud Computing?
Sopra Steria And Symphony Ventures Announce Strategic Alliance to Accelerate Intelligent Automation in Private and Public Sectors
Sopra Steria has announced a strategic alliance with Symphony Ventures to address the growing Intelligent Automation (IA) needs of its customers across enterprise and the public sector. Continue reading Sopra Steria And Symphony Ventures Announce Strategic Alliance to Accelerate Intelligent Automation in Private and Public Sectors
Ozonetel Announces A Unique Omnichannel Widget
Cloud telephony systems pioneer Ozonetel launched a new omnichannel service widget— KOOKOO Interactive Assistant. The widget enables website visitors to place one-click, VOIP calls from the website. In a first–of-its kind move, it runs a parallel chat session concurrently with the voice call. Continue reading Ozonetel Announces A Unique Omnichannel Widget
KG Hawes and TCN Partner to Deliver the Full Spectrum of Contact Centre Solutions
KG Hawes, a technology company specializing in customized software and support services for call centres and financial services, including the VoizTrail® Communication and Compliance Suite, and TCN Inc., a leading provider of cloud-based call centre technology for enterprises, contact centres, BPOs and collection agencies worldwide announced the formation of their strategic partnership to provide a streamlined, one-step communication solution. Continue reading KG Hawes and TCN Partner to Deliver the Full Spectrum of Contact Centre Solutions