Bright Pattern’s Latest Release Delivers Effortless, Personalized, Omnichannel Customer Experiences

Bright Pattern, leading provider of omnichannel cloud contact center software, today released Bright Pattern Contact Center 5.2. Designed to improve customer experience through effortless and personalized omnichannel customer service, Release 5.2 enhances omnichannel communications with new video chat settings, support for private networks, features for PCI and GDPR compliance, and much more. Continue reading Bright Pattern’s Latest Release Delivers Effortless, Personalized, Omnichannel Customer Experiences

PCI Pal Strengthens Channel Strategy with New VP Hire

PCI Pal, the secure payments solution provider for contact centres, has appointed senior channel leader, Darren Gill, as VP of Channels for North America. Gill joins the business from Genesys and will leverage his in-depth understanding of the contact centre market to drive PCI Pal’s channel partnerships in North America. Darren will report to Grafton Potter, SVP of Sales for North America. Continue reading PCI Pal Strengthens Channel Strategy with New VP Hire

Fusion Secures $5.4 Million, Five Year Contract to Provide Single Source Cloud Solutions for a Leading Automotive Industry Distributor

Fusion, a leading provider of cloud services, has secured a $5.4 million, five-year cloud solutions contract with a leading distributor in the automotive industry. The companies cited Fusion’s productivity-enhancing cloud communications and collaboration solutions, integrated cloud connectivity with Quality of Service guarantees, experienced, live technical support and exemplary reputation for providing a superior customer experience. Continue reading Fusion Secures $5.4 Million, Five Year Contract to Provide Single Source Cloud Solutions for a Leading Automotive Industry Distributor